A family with three young children arrived at the hotel for a business/leisure weekend. On the last night of their stay, they dined in the hotel's signature restaurant, The Vernona, which specializes in entirely organic cuisine.
Upon closing of the restaurant, the server attendant found a small stuffed animal tucked underneath a seat cushion. A server immediately recognized that the stuffed animal belonged to one of the young children who had dined at the restaurant earlier that evening. It was too late to return the stuffed animal then, so they planned a fun way to present the toy the next day. They grabbed the community camera behind the front desk and positioned the stuffed animal to look like it was dining in the restaurant, playing the piano and cooking in the kitchen. At each location, they captured the moment on camera, and then made a storyline to go with each photo. They then printed all the photos and created a book of "animal adventures" for the young guest.
The picture book and stuffed animal made its way to the guest's door at 9a.m. the next morning. The young boy was jumping out of his skin with excitement when he saw his lost companion, and his mother responded, "The Ritz-Carlton always goes that extra mile - this is why my family will only travel to your hotels."
We are pleased to share these true stories experienced by guest at various Ritz-Carlton properties. These stories are shared as examples of unique experiences. Each guest experience varies by circumstances, location and hotel. Certain experiences may not be available or charges may apply.