The Art of The Craft

The Art of The Craft is a series from
The Ritz-Carlton that gives you a behind-the-scenes look at how our Ladies and Gentlemen create long-lasting memories for our guests. Each video focuses on a different individual from The Ritz-Carlton, exploring who they are and how they use a blend of talent, discipline and artistry within their craft.

  • Event Designer

    The event designer at The Ritz-Carlton, Naples is inspired to craft meetings and social celebrations that wow every guest by fine tuning the smallest details, rising to the greatest challenges and making perfection his personal mantra. His motivation is the memories that become as treasured as the Gulf Coast sunsets.

  • Hotelier

    Like a symphony conductor, the General Manager of The Ritz-Carlton Shanghai, Pudong excels at bringing individual talents together to orchestrate a memorable experience for each and every guest at his hotel. His commitment to showing genuine care for his team, his guests and his hotel is immeasurable.

  • Cultural Host

    <p>The cultural host at Al Bustan Palace, a Ritz-Carlton Hotel proudly shares his heritage with hotel guests. By making century-old traditions a brand new experience, he creates memories of Oman to last a lifetime. </p>

  • Concierge

    <p>The concierge at The Ritz-Carlton Residences, San Francisco has her finger on the pulse of the city she loves to provide her owners with unique and memorable experiences. Her inspiration comes from her own passion for making an ordinary request an extraordinary one, no matter what it takes.</p>

  • Naturalist

    <P>The Naturalist at The Ritz-Carlton, Grand Cayman is a true champion of the environment. Inspired by her guests and love for the natural world, she crafts unique opportunities for children and adults alike to connect with their surroundings and introduces moments that last a lifetime.</P>

  • Pastry Chef

    <p>Poised on the edge of famed Red Square, not far from the Kremlin,<br> The Ritz-Carlton, Moscow offers premier accommodations with history surrounding you at every turn. There, the Pastry Chef consistently wows guests and visitors alike with his extraordinary work. On the recent occasion of the re-opening of the Bolshoi Theater after nearly six years of restoration, he designed a three-meter high gingerbread replica, with every architectural detail rendered to perfection. Displayed in the lobby of The Ritz-Carlton, hundreds of opera and ballet enthusiasts came to see this achievement and to photograph it so they would remember this artist’s salute to the Bolshoi for years to come. Which is exactly why this pastry chef followed his childhood passion—to use his talents and artistry to find new and unexpected ways to please guests and create memories that will last far beyond their stay.</p>

  • Engineer

    <p>As a retreat, The Ritz-Carlton, Sanya is the perfect haven for families to escape the urban chaos with its large tropical garden hidden away inside a secluded mangrove forest. There, a true craftsman, in his own time, has created a secret garden for Ritz-Carlton guests to explore and enjoy. Uncle Martin’s Secret Garden is the vision of the hotel’s Director of Engineering who developed an expansive garden as part of the hotel’s environmental protection program. All in his spare time with nearly every feature of this space is made from recycled materials. His unique vision has given parents an opportunity to revisit their own childhood in the eco-friendly garden with their children. He has made it not just a garden, but a setting for parents and children to connect, bond and share time that will be remembered and reflected upon for many years to come. In that light, it might be the perfect escape. A shining example of a craftsman at The Ritz-Carlton, he uses his passion, talents and artistry to find new and unexpected ways to please guests and create memories that will last far beyond their stay.</p>

  • Florist

    <p>The florist at Hotel Arts Barcelona is a true artist, inspired by her guests and her love of simplicity. She loves that her job lets her share her passion for art and flowers, stimulating each guest's senses and creating indelible memories.</p>

  • Steward

    <p>At The Ritz-Carlton Washington, D.C., the steward plays a pivotal role in all events. He focuses on every detail. Through constant communication he sees to it that no matter how large, last-minute or complex a function may be, to guests it is perfectly planned, as if it were choreographed and rehearsed for months.</p>

  • Shoe Shine Valet

    <p>The shoe shine valet at The Ritz-Carlton, Istanbul, and his approach to service are not soon forgotten. His meticulous care for shoes is legendary, but it’s his willingness to measure his day by how many people he makes happy that leaves a lasting impression.</p>

  • House Keeping Supervisor

    <p>Walking into a room for the first time, the housekeeper at The Ritz-Carlton, Hong Kong looks for ways to comfort. Her gift is knowing the guest, understanding their preferences and seeing to it that every detail is attended to. Creating memories that can last a lifetime is simply part of her day.</p>

  • Sommelier

    <p>The sommelier at The Ritz-Carlton, Half Moon Bay is happiest when introducing guests to new and interesting wines. He pays particular attention to flavor pairings and their ability to create the perfect meal and the memories of a lifetime.</p>

  • Chef de Cuisine

    <p>At The Ritz-Carlton, Wolfsburg, the Chef de Cuisine plays a fundamental role in the experiences of our guests. Paying particular attention to personal service, his unique cooking techniques and craftsmanship create memorable dining experiences.</p>

  • Sous Chef

    <P>MAKING THE SWEETEST MEMORIES</P> <P>At the Ritz-Carlton, Tokyo, the sous chef creates unforgettable, award-winning desserts that typify the craftsmanship on display in all The Ritz-Carlton hotels. The chef was part of the Japanese national team whose seven-foot-tall chocolate piedmont finished second in 2011’s la Coupe du Monde de la Patisserie contest. “I love to match desserts with main courses,” he says. “It’s a creative challenge because the dessert needs to be visually appealing as well as being a fresh and complementary taste to the main course.” His signature dish, yuzu soufflé, marries the devilishly difficult French delicacy with a delicious Japanese seasonal fruit. Recently, he recreated the Tokyo Midtown Tower--in chocolate. His greatest thrill, however, is seeing the delighted faces of the guests as they encounter his creations. </P>

  • Ski Valet

    The Ski Valet at The Ritz-Carlton, Bachelor Gulch creates personalized and memorable ski adventures for our guests they’ll always remember. From expert ski tuning, to trail planning, he makes sure that all their ski equipment is as ready for the mountain as they are.

Memories By The Ritz-Carlton: A Collection of Lasting Memories from Around the World