When a regular guest was injured and taken to the hospital, his wife called the hotel to hear a comforting voice. A front-desk agent soon appeared with robes, food, slippers and toiletries, and stayed through the night. The next morning, a bellman arrived with breakfast and took the guest back to the hotel, where a room was waiting. The woman spent a week between the hotel and the hospital — a lady or gentleman of The Ritz-Carlton constantly by her side.
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