Stories That Stay With You: Boston Common
September 28, 2011
Unique and Memorable Moments from the Ladies and Gentlemen of The Ritz-Carlton
A guest mentioned to the Doorman that he had been out fishing that day, and caught a 200-pound yellow fin tuna. The guest said that the fish was in his cooler in the car and asked the doorman if it would be possible to receive extra ice.
The doorman quickly offered to do much more than that. With permission from the guest, he enlisted the assistance of the assistant Front Desk Manager who took the cooler to the kitchen where the Cook Supervisor cleaned the fish for the guest. After much work, he cut the meat, and broke it down into smaller pieces. Given the size of the fish, this was not easy.
The Cook Supervisor went a step further by cleaning the guest’s cooler and organizing the small pieces of fish in ice for him to take home. The beautiful piece of tuna was now ready to cook once the guest arrived home. The guest was “wowed” by the entire experience. The hotel took his simple request – delivering more ice – and managed to anticipate his needs and exceed his expectations.
We are pleased to share these true stories experienced by guest at various Ritz-Carlton properties. These stories are shared as examples of unique experiences. Each guest experience varies by circumstances, location and hotel. Certain experiences may not be available or charges may apply.