Stories That Stay With You: Hong Kong
September 10, 2011
Unique and Memorable Moments from the Ladies and Gentlemen of The Ritz-Carlton
A trainee at the concierge desk at The Ritz-Carlton, Hong Kong received a phone call from a guest a few minutes before noon. The guest said that her luggage had been lost by the airline and that she needed a formal dress for a function that evening and a business suit for her morning meeting. Unfortunately, the local stores did not carry the guest's size. The chief concierge immediately contacted the local tailor and arranged for him to meet with the guest for an urgent fitting. The guest was very grateful and delighted to see the tailor who rushed off to make the outfits and have them packaged and returned to the guest by 4:30 p.m. that day.
In the meantime, two other concierge staff members followed up on the guest's lost luggage to ensure it arrived the next morning before the guest left for her next destination. Housekeeping also arranged an emergency kit for the guest with pajamas and toiletries and even a small bottle of perfume. The guest was overwhelmed with gratitude and, with tears in her eyes, thanked the entire team for their resourcefulness.
We are pleased to share these true stories experienced by guest at various Ritz-Carlton properties. These stories are shared as examples of unique experiences. Each guest experience varies by circumstances, location and hotel. Certain experiences may not be available or charges may apply.