Stories That Stay With You: Moscow
September 08, 2011
Unique and Memorable Moments from the Ladies and Gentlemen of The Ritz-Carlton
One spring morning, the Club Concierge and reservations agent were checking the in-house guest list, when they discovered that one of the Club guests - a woman from Japan - was having a birthday. They decided to surprise the guest. Since the guest was in Russia away from her family and friends, they decided to prepare the guest a birthday card in her native Japanese language. The reservations agent immediately searched on the Internet and found the Japanese translation of "Happy Birthday." Once the phrase was found, the two realized that they were presented with a challenge, as the characters were hard to copy. They took turns and carefully copied the phrase on the birthday card. Then, they arranged to have a birthday cake delivered to the room and placed the card next to the cake.
In the evening, the guest came up to the Club Lounge. She was beaming with joy and had a card in her hand. She appreciated the gesture so much that she insisted on leaving them some flowers.
We are pleased to share these true stories experienced by guest at various Ritz-Carlton properties. These stories are shared as examples of unique experiences. Each guest experience varies by circumstances, location and hotel. Certain experiences may not be available or charges may apply.