Stories That Stay With You: Orlando, Grande Lakes
September 17, 2011
Unique and Memorable Moments from the Ladies and Gentlemen of The Ritz-Carlton
A businessman was a guest at the hotel with a repeat group who had stayed at the hotel only once before - one year prior for the same conference. When the guest was at the hotel a year ago, he was having dinner in one of the ballrooms and asked a banquet server if it was possible to get his favorite soda beverage. The server informed him that the hotel did not serve that beverage, but he would see what he could do.
Within a few moments, the server came back with the requested beverage. And every night for the rest of the conference when they were having dinner, the server had the favorite drink waiting for this guest.
Already amazed by the past experience, the guest never expected what happened at the conference the next year. He was sitting in one of the ballrooms having dinner, and in walked his same server from the year before with the beverage in hand. The server completely shocked and delighted the guest by remembering his favorite beverage, even after a year's time.
We are pleased to share these true stories experienced by guest at various Ritz-Carlton properties. These stories are shared as examples of unique experiences. Each guest experience varies by circumstances, location and hotel. Certain experiences may not be available or charges may apply.