For your convenience, we have compiled answers to common questions you may find helpful in choosing the types of treatment that best meet your individual needs or desires.
Is there a minimum age for guests wishing to enjoy spa services?
Spa guests must be 18 years of age or older. If you are between the ages of 16 and 17, a parent or guardian must be present during your service and you must wear a bathing suit. Salon services are available to guests of all ages.
How may I secure a reservation?
Spa services should be scheduled in advance. The Spa Reservation Department can help plan your Spa experience, including the best order of treatments. Please call (904) 277-1087 to secure your reservation. Please notify the agent if you have high blood pressure, allergies, physical ailments or disabilities, or if you are pregnant. There are a few services that should be avoided during pregnancy, but many can be enjoyed. A credit card number is required at the time reservations are made.
May I use the Spa without booking a treatment?
The Spa pool and recreation facilities are complimentary to Spa guests. Guests not receiving Spa treatments may use these facilities for a daily fee of $25. Fitness facilities are complimentary to resort guests; guests not staying at the resort may use the facilities for a daily fee of $50.
What is the Spa cancellation policy?
If you must reschedule or cancel your appointment, please notify the Spa at least six hours in advance to avoid being charged the full service fee. Cancellations of packages of private parties require one week's notice. Groups are subject to a four-week cancellation policy. Please see the Group Coordinator for additional information.
When should I arrive?
To enhance your Spa experience, please arrive 30 minutes before your scheduled treatment. This will allow time to relax in the lounges, saunas, steam rooms and whirlpool. Arriving late will simply limit the time for your treatment, thus lessening its effectiveness and your pleasure. Your treatment will end on time so the next guest will not be delayed. The full value of your treatment will be charged.
What should I wear during my treatment?
Most body treatments are enjoyed without clothing, however, please wear whatever is comfortable for you. Disposable underwear is available on request. During all treatments, the body is fully draped, except for the area being worked on. Robes and slippers are provided in the ladies' and gentlemen's lounges before and after treatments.
Where may I place my personal items?
Lockers are available for personal items, however, if you are a guest of the resort, it is recommended you leave valuable items in the safe in your guest room. Cell phones and pages should be turned off in the Spa.
How may I pay for my treatments?
All major credit cards and travelers checks are accepted. You may also charge Spa services to your resort bill. For your convenience, a 20% gratuity will be added to each Spa service. Gratuities are dispersed to the Spa staff members who serve you during your visit. Additional gratuities are at your discretion.
Spa gift certificates may be purchased in specific dollar amounts. Gift certificates can be also used toward purchases in the Spa Boutique.
Should I shave before a treatment?
Shaving is not recommended prior to any body treatments or hair removal services. Shaving is recommened but not necessary for gentlemen prior to a facial. If you choose to shave prior to your facial, please do so at least two hours before your appointment. Shaving is not recommended prior to body treatments or hair removal services.
What if I have special health considerations?
If you have high blood pressure, allergies, or any other physical ailments or disabilities, or if you are pregnant, please advise our Spa Concierge prior to booking your treatments. If you have any concerns at all, please let us know.
What if I am pregnant?
While there are a few services you should avoid during pregnancy, there are many that you can enjoy, and from which you can benefit. Please notify our Spa Concierge when you make your appointments so that we can offer guidance. Please note that you must be past your first trimester in order to receive a massage.
When should I arrive for my scheduled appointment?
For your enhanced comfort and relaxation, we suggest that you check in 30 minutes before your scheduled treatment.
Should men shave before a facial?
Shaving isn’t necessary, but it is recommended. If you do choose to shave prior to your facial, be sure to do so at least two hours prior to your scheduled appointment.