Retorno del Rey #36, Zona Hotelera, Cancun, Quintana Roo 77500 Mexico
Phone:  +52 998 881 0808   •  Map & Directions

Hotel Information

The picturesque and quaint charm of a Mexican beach town sublimely blends with the classic elegance of The Ritz-Carlton in our Cancun resort. Nestled in the heart of Cancun’s hotel zone, the only Ritz-Carlton in Mexico boasts easy access to the intriguing past of our Mayan ancestors, enticing white sand beaches, manicured designer golf courses and inspiring views of the cerulean Caribbean Sea. Furthermore our Cancun haven features residential-style ocean view and beachfront accommodations, tantalizing flavors from distinctive cuisines of the world, a soothing spa and leisure activities galore that caters to both couples and families alike. 

Enjoy the warm Caribbean afternoon breezes, cook with affable chefs at The Culinary Center, give into the seduction of Mayan-inspired spa treatments or let the pleasing sounds of the waves accompany you during dinner at our renowned luxury resort in Mexico. 

The lavish services and amenities of our Cancun resort offer the ideal hideaway for those traveling on a family vacation or a couples retreat.

Must-Do Attractions:

Services and Amenities:

  Guest Room Features & Amenities
  Resort Features & Amenities
  Business Services
  Acceptance of US Currency
  Hotel Policies
  Cancellation Policy

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Guest Room Features & Amenities

  • Private balconies or terraces with panoramic view of the Caribbean Sea
  • Plush, goose-down and non-allergenic comforters and pillows, sumptuous feather beds and luxurious 400-count Egyptian cotton sheets
  • Childproofed and wheelchair-accessible guestrooms available upon request
  • Spacious marble bathrooms with separate shower and bathtub in our luxury resort
  • Plush terry or lightweight embroidered bathrobes
  • Twice daily housekeeping attention with evening turndown service
  • On-demand video and viewing guide
  • High-speed, wireless internet access
  • iPod docking station
  • In-room safe
  • Coffee and Tea refreshment box
  • Fully-stocked refreshment cabinet
  • 24-hour in-room dining
  • All non-smoking guestrooms

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Resort Features & Amenities

Our luxurious Cancun hotel has been consistently ranked among the finest hotels and resorts in the world and today it is proudly known as Mexico’s most awarded resort. 

  • Two award winning Restaurants, Fantino and The Club Grill
  • Seven dining outlets
  • A residential-style Culinary Center designed by Viking Range®
  • 1,200 feet of white-sand beach
  • Two swimming pools and oceanfront whirlpool
  • Private beach palapas, cabanas and lounges
  • Poolside umbrellas
  • Kids Camp children's activity program
  • Turtle release program
  • Babysitting services
  • Beauty Salon
  • Kayantá Spa
  • Complimentary fitness center with cardiovascular and strength-training equipment, personal training, and group classes
  • Tennis Center
  • The Ritz-Carlton Gift and Sundry Shop featuring logo apparel, a wide array of gift items and sundries
  • Escada and La Perla Boutiques
  • Xaman-Ek Mexican Gallery
  • Tour and travel arrangements
  • Car rental agency on property
  • Exclusive Club Lounge

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Business Services

  • Fully-equipped executive Business Center with high-speed internet access, color copier, fax and scanning services
  • Conference Concierge
  • Technology Butler
  • Audio-visual Equipment
  • Shipping and receiving services
  • Electrical services
  • All public spaces and guest rooms have Wi-Fi internet access at our Cancun resort

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Acceptance of US Currency

Due to local regulations, the acceptance of US Dollars in cash is controlled when in Mexico. The maximum amount of US currency accepted or exchanged on property is $1,500 USD per month, per room reservation. Payments with credit/debit cards or in Mexican pesos are widely accepted.

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Hotel Policies

Check-in: 3 p.m.
Check-Out: 12 p.m.

Pets are not allowed on property. Service animals allowed for persons with disabilities

The Ritz-Carlton, Cancun is a non-smoking hotel.

Valet parking only.

Additional Guests
Please note that the maximum occupancy per guestroom is two adults and two children under 18 years old.

Additional guests will be assessed as follows:

  • 18 years and older: $60 per person, per night on ocean-view and ocean-front guestrooms
  • 4 to 11 years: $50 per person, per night on club level accommodations
  • 12 to 17 years: $75 per person, per night on club level accommodations
  • 18 years and older:$120 per person, per night on club level accommodations

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Cancellation Policy

In the event you are unable to keep your reservation, please cancel at least fourteen days prior to arrival to avoid a cancellation charge.

  • Pricing and policies are subject to change without notice
  • Special cancellation policies apply during the Festive Season and holidays
The Ritz-Carlton, Cancun is a Tier 3 property. Learn more or