THE RITZ-CARLTON, CLEVELAND

1515 West Third Street, Cleveland, Ohio 44113 USA
Phone:  +1 (216) 623-1300   •  Map & Directions
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Hotel Information



Take in the best of downtown from our luxury hotel near the Horseshoe Casino

Enhanced technology, an elegantly relaxing color palette and nods to the city's Rock and Roll Hall of Fame and Museum combine to give the guest rooms, suites and Club Lounge at The Ritz-Carlton, Cleveland a touch of warm, welcoming Midwestern charm.

Within steps of the newly opened Horseshoe Casino, The Ritz-Carlton, Cleveland is the only downtown hotel to receive a four-star, four-diamond rating. Our luxury Cleveland hotel features:

  • Ideal heart-of-downtown location 
  • 205 well-appointed guest rooms and hotel suites with panoramic views of the Cuyahoga River, Lake Erie and downtown Cleveland 
  • Exceptional dining in MUSE and Lobby Lounge 
  • 24-hour fitness center 
  • More than 19,000 square feet of meeting rooms and function space 
  • Indoor access to Tower City Center's shopping, dining and movies, Quicken Loans Arena, Terminal Tower and the Carl B. Stokes Federal Court House 
  • Easy walking access from our downtown hotel to Cleveland attractions, such as the Rock and Roll Hall of Fame and Museum, The Warehouse District, Progressive Field, Cleveland Browns Stadium, Horseshoe Casino and the city's business and financial districts

  Guest Room Features & Amenities
  Property Features & Amenities
  Business Services
  Hotel Policies
  Fitness and Massage Center
  Accessibility

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Guest Room Features & Amenities


  • Sumptuous marble baths
  • Upgraded toiletries
  • Makeup mirror, hair dryer and scale
  • Suit, skirt and padded hangers
  • Generously sized work desk
  • Wireless Internet access
  • Multi-line telephone with voicemail
  • iPod docking station with clock, AM/FM radio and alarm
  • Fully stocked mini refreshment bar
  • In-room safe deposit box
  • Twice-daily housekeeping attention
  • Evening turndown service
  • Complimentary morning newspaper
  • Complimentary overnight shoeshine
  • Appointments with a professional massage therapist available upon request

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Property Features & Amenities


  • Conveniently located in the heart of downtown Cleveland and within walking distance of stadiums, nightlife, shopping, theatre, the casino and the Rock and Roll Hall of Fame + Museum
  • Attached to Tower City Center's shopping complex
  • Connected to Quicken Loans Arena and Progressive Field via an indoor walkway
  • 24-hour business services
  • 24-hour fitness center

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Business Services


  • More than 19,000 square feet of meeting and function space
  • 11 meeting rooms, including three permanent boardrooms
  • Comprehensive, 24-hour business services offered at our downtown Cleveland hotel
  • Wireless Internet access in all guest rooms, meeting rooms and public space
  • Dedicated, award-winning meetings and special events department

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Hotel Policies


  • Check-in: 4 p.m.
  • Check-out: 12 p.m.
  • Cancellation: Reservations may be cancelled until noon on the day of arrival, without penalty
  • Pets Policy: Dogs and cats are welcome at our luxury downtown hotel with a one-time $75 fee per room
  • Rollaways (limit one per guestroom), Refrigerators and Microwaves will be an additional charge of $30/each per stay (effective January 1, 2013)

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Fitness and Massage Center


Fitness Center features:
  • Fitness room with cardiovascular equipment including elliptical machine, treadmill and upright bicycle, free weights and flat-screen monitors built into equipment
  • Steam rooms and saunas
  • Spacious, comfortable locker room facilities including showers, towel and robe services and deluxe bath essentials
  • Complimentary water and fruit

Access to fitness room, locker rooms, sauna and steam room is available 24-hours a day with guest room key.

Massage Services:

  • Swedish Massage: A traditional European technique that relieves muscular tension and enhances circulation.
    30 minutes for $75 / 60 minutes for $110 / 90 minutes for $150
  • Deep Tissue Massage: Uses deep gliding and compression strokes to ease tired and sore muscles.
    30 minutes for $95 / 60 minutes for $125 / 90 minutes for $170
  • Sports Massage: Designed to release chronic or acute muscular tension and promote therapeutic conditioning.
    30 minutes for $105 / 60 minutes for $135 / 90 minutes for $180
  • Hot Stone Massage: Taps into the ancient wisdom and healing energy using a unique blend of oils. Using a light touch, warmed basalt stones taken from the ocean floor are smoothed over muscles to assist in the penetration of these specialized oils. Active ingredients help the body's energy flow freely and achieve inner balance. The fresh fragrance leads to a heightened sense of well-being.
    60 minutes for $135 / 90 minutes for $180
  • Aromatherapy Massage: Uses fragrant essential oils in combination with therapeutic massage techniques to release muscle tension and ease stress. May be used to enhance any massage.
    An additional $10 per treatment
  • Combination Massage: Any two massage treatments may be combined in one session.
    An additional $10 per treatment
  • In-Room Massage: Any massage may be enjoyed in the comfort of your guest room.
    An additional $30 per treatment
  • Couples Massage: Any two massage treatments may be enjoyed in a single room with special set up.
    An additional $15 per person
  • Seated Massage: A casual massage designed to relieve stress and promote muscle relation while seated in a chair fully clothed.
    $2 per minute

Massage Policies:
Massage Treatments are conducted by appointment in the seclusion of the center's massage therapy rooms to reduce stress, ease sore muscles and improve circulation. Massage services are offered with advanced appointment between 9 a.m. and 9 p.m. After-hour appointments are available by special request. Services must be cancelled at least six hours in advance of your scheduled appointment time to avoid the full service fee. Prices are exclusive of tax and are subject to change.

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Accessibility


  • Main entrance
  • All restaurants and lounges are accessible
  • All meeting space is accessible
  • Entrance to on-site spa
  • Entrance to on-site fitness center
  • Entrance to on-site business center
  • Acessible route to the registration desk
  • Registration desk accessible
  • 32-inch wide opening door
  • Route to accessible guest rooms
  • Service animals allowed on property for people with disabilities
The Ritz-Carlton, Cleveland is a Tier 2 property.Learn more