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800-542-8680
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0800-444-3938
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0800 273 2811
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1230-020-0768
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01-800-912-2223 or 009-800-2413-3333
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00-800-2413-3333
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999-91-90-800-241-3333
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01-8000-195-300
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0800-51-790
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0800-1-00-2138
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0800-281-127 or 00-800-2413-3333
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800-00-995
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0800-77269 or 00-800-2413-3333
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0800-907203 or 00-800-2413-3333
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0800-220-600
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00-800-2413-3333
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00-800-2413-3333
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00-800-2413-3333 (accessible via landline)
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013-800-2413-3333 (Barak), 014-800-2413-3333 (Bezeq), or 012-800-2413-3333 (Golden Lines)
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800-872-076 or 00-800-2413-3333
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00-800-2413-3333
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00-800-2413-3333
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Contact us at
00-800-2413-3333
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Contact us at
00-800-2413-3333
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00-800-2413-3333
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00800-97115
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810-800-2048-1044
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800-89-71-435
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09-800-2413-3333
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900-984-466 or 00-800-2413-3333
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0207-93120 or 00-800-2413-3333
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0800-553-986 or 00-800-2413-3333
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00800-4491-1137
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800-47-89
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0800-234-000 or 00-800-2413-3333
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Contact us at
1800-145-004 or 0011-800-2413-3333 (IDD access)
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400 830 0253 (accessible from Mainland China), or 800 962 349 (accessible from Hong Kong)
Contact us at
800 962 349
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1800 102 3800 (IDD access)
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001-803-606-277 (IDD access)
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Contact us at
0120-853-201, 0061-010-800-2413-3333 (IDC), 0041-010-800-2413-3333 (ITJ), 001-010-800-2413-3333 (KDD), or 0033-010-800-2413-3333 (NTT)
for reservations assistance.
Contact us at
001-800-2413-3333 (Korea Telecom), 002-800-2413-3333 (DACOM), or 008-800-2413-3333 (ONSE)
for reservations assistance.
Contact us at
00-800-2413-3333
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Contact us at
1800-806-219 or 00 800 2413 3333 (IDD access)
for reservations assistance.
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0800-44-3030 or 00-800-2413-3333 (IDD access)
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00-800-2413-3333
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800-6011-355 or 001-800-2413-3333 (IDD access)
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001-800-2413-3333
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Contact us at
00-801-651-841 (IDD access)
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The Ritz-Carlton, Dallas Home
The Ritz-Carlton Home
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T
HE
R
ITZ-
C
ARLTON,
D
ALLAS
2121 McKinney Avenue, Dallas, Texas 75201
Phone: +1 (214) 922-0200 •
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Spa
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Frequently Asked Questions
PRIOR TO ARRIVAL
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How can I make a reservation?
Reservations can be made by calling (214) 922-4820 or by requesting a service online.
When should I arrive?
For your enhanced comfort and relaxation, we suggest that you arrive 30 minutes before your scheduled treatment. This will allow you to relax in our lounges, saunas and steam rooms.
Should I shave before a treatment?
Shaving is recommended but not necessary for men prior to a facial. If you do choose to shave prior to your facial, be sure to do so at least 8 hours prior to your scheduled appointment. Shaving is not recommended prior to any body treatments or hair removal services.
Should I wax, shave, laser or use the sauna or steam room before a body scrub or peel?
To achieve the utmost satisfaction and comfort from your service, we ask that you wait at least 8 hours before and after the body scrub or peel to wash, shave or use the sauna or steam room. Wait at least 24 hours before and after a laser treatment. In addition, we recommend that you limit your sun exposure before and after any facial or body peel treatment
What should I wear during my treatment?
Most body treatments are enjoyed without clothing. However, please wear whatever is comfortable for you. During all treatments, the body is fully draped, except for the area being worked on. Robes and slippers are provided. Lockers are available for your personal items.
What about my jewelry and valuables?
If you are staying in the hotel, please leave valuable items in the safe in your guestroom. Otherwise, lockers are available for your personal items in the spa facility
Who can guide me in choosing my treatments?
Our spa reservation department will help you plan the perfect spa experience, including the best order in which to enjoy your treatments.
UPON ARRIVAL
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What about my comfort?
This is your time, and you should delight in the experience to the fullest. Whether it's the room temperature, the amount of massage pressure or the volume of the music, please share your preferences with us. We request that cell phones and pagers be turned off in the spa.
Spa Policies
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Is there a minimum age for treatments?
Guests must be at least 16 years of age to enjoy spa treatments. If under the age of 18, treatments will be performed by a therapist of the same gender as the guest. Salon services are available for all ages.
What is the cancellation policy?
If you must reschedule or cancel your appointment, please notify the spa more than 24 hours before your scheduled appointment to avoid being charged the full service fee. A Ritz-Carlton, Dallas hotel room number or credit card number is required at the time you book your treatments.
What if I am late for my appointment?
Arriving late will simply limit the time for your treatment, as your treatment will end on time so that the next guest will not be delayed. The full value of your treatment will be applied, regardless of late arrivals.
What about payment for spa services?
All major credit cards and traveler’s checks with proper identification are accepted. Spa services can also be charged to your hotel bill. For your convenience, payment is accepted prior to treatments at the time of check-in. Please present discounts, gift vouchers and gift certificates at the time services are rendered. Discounts do not apply to spa packages, promotions, special events or holidays.
What about gratuities?
For your convenience, 23 % service charge (18% directly to provider(s), 5% to service staff) will be added to your service. If you choose, you may opt to leave additional gratuity for your therapist.
SPA SERVICES
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Are Gift Certificates available from the spa?
Absolutely. You may purchase The Ritz-Carlton Gift Cards, which are redeemable in any of our hotels and resorts and can be used towards spa services or purchases in our spa boutique.
HEALTH QUESTIONS
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What if I have special health considerations?
Please notify our spa reservation department before booking your treatments if you have high blood pressure, allergies, any other physical ailments or disabilities, or if you are pregnant. If you have any concern at all, please let us know. If at any time during your services you experience discomfort, please alert your therapist immediately.
What if I am pregnant?
While there are a few services that should be avoided during pregnancy, there are many beneficial treatments that can be enjoyed. Please notify our spa reservation agents if you are pregnant when you make your appointments so that they can offer guidance.