General Information

2009
Spa Magazine, Silver Sage Reader’s Choice Awards “Favorite Resort/Hotel Spa – Hawaii & South Pacific”  
Conde Nast Traveler, May 2009, “Hot List” for The Ritz-Carlton Spa, Kapalua
Conde Nast Traveler, January 2009, “Gold List”
Travel + Leisure, January 2009 “Top 500 Hotels”
Departures, January 2009 “World’s Best Facials”
TravelAge West, 2009 Editor’s Pick “Best New Property/Major Renovation, Hawaii”
American Automobile Association (AAA) Five Diamond Hotel
American Airlines’ First Class Celebrated Living, “Platinum List”; #1 Hotel in Hawaii
Elite Meetings International “Elite Certified 2009”
Travel + Leisure, August 2009, “Top 25 Hawaii Resorts, World’s Best Hotels” 

2008
American Automobile Association (AAA) Five Diamond Hotel
Conde Nast Traveler, January 2008, “Gold List”
Travel + Leisure, January 2008 “Top 500 Hotels”
Celebrated Living, “Platinum List”; #1 Hotel in Hawaii
Conde Nast Traveler, November 2008 “Top 25 Hawaii Resorts”
Forbes Traveler, Top 400 Hotels, October 2008
Modern Bride, August/September 2008 “Resorts with the Best Spa”
Meeting News, “2008 Planners’ Choice Winner”
Smart Meetings “2008 Platinum Choice Award”
American Spa Magazine, “Best New Resort Spas”

2007
American Automobile Association (AAA) Five Diamond Hotel
Mobil Travel Guide, Four Star Hotel
Celebrated Living, “Platinum List”; #1 Hotel in Hawaii
Travel + Leisure, “World Best 500 Hotels”
Travel + Leisure, “Top 25 Hotels in Hawaii”
World Travel Awards, “Best Golf Resort in Hawaii”
Conde Nast Traveler, “Top 100 Golf Resorts”
Maui No Ka Oi, “Aipono Awards “Best Lobby Lounge” and “Most Romantic Restaurant”
Meetings West “Best of the West” Award
TravelAge West “Award of Excellence in the Best Luxury Property in Hawaii category”
American Automobile Association (AAA) Four Diamond Banyan Tree Restaurant
Incentive Magazine Platinum Partners Award
Successful Meetings Pinnacle Award

2006
American Automobile Association (AAA) Five Diamond Hotel
Mobil Travel Guide, Four Star Hotel
Travel + Leisure Golf, #1 Golf Resort in Hawaii
Conde Nast Traveler, “Top 100 Golf Resorts” #14 Overall
Maui No Ka Oi, ‘Aipono Awards “Best Restaurant of the Year,” The Banyan Tree
Maui No Ka Oi, ‘Aipono Awards “Best Lobby Lounge”
Celebrated Living, “Platinum List”; #1 Hotel in Hawaii
Travel + Leisure “World’s Best 500 Hotels”
Ranked #1 Beach on Dr. Beach’s “America’s Best Beaches List”
Incentive Magazine Platinum Partners Award

2005
American Automobile Association (AAA) Five Diamond Hotel
American Automobile Association (AAA) Four Diamond Restaurant, The Banyan Tree
Mobil Travel Guide, Four Star Hotel
Conde Nast Traveler, “Top 100 Golf Resorts,” #5 Overall
Conde Nast Traveler,  “Gold List” & “Reader’s Choice Awards”
Maui No Ka Oi, “Best Overall Restaurant in Maui,” The Banyan Tree
Hawaii Tourism Authority, Kahili Award for Celebration of the Arts
Incentive Magazine, Platinum Partner Award

 Transactions are in US dollars:

• A currency exchange service is available at the hotel's front desk
• You may also change your money or cash travelers checks at banks
• Remember to bring along your passport to help facilitate exchanges

Telephones:

• The country code is 1 and the city code (area code) is 808
• For international calls, dial 011 followed by the country code and the local number
• Calls to other states in the U.S. are made by dialing 1, then the three-digit area code seven-digit number
• For local directory assistance, call 411

Visitor Information:

Maui Visitors Bureau
1727 Wili Pa Loop, Wailuku, HI 96793
(808) 244-3530
http://www.visitmaui.com/

Tipping:

Unless your party size is large, tips are usually not included in any restaurants or lounge bill and the amount is left to the customer's discretion.  In deciding what to give, base your tip on what and how well it performed.

Tipping guidelines:

For hotel staff, recommended amounts are $1-$3 per bag for a bellman, $1-$2 per night for housekeeping, $5-$10 for special concierge services, $1-$3 for a doorman who hails a cab or car, 15% of the greens fee for a caddie, 15%-20% of the bill for a massage, and $15% of a restaurant bill.

In a restaurant, give 15%-20% of your bill before tax, to the server, 5%-10% to the bartender and 15% of the wine bill to a wine steward who makes the special effort in selecting wine.

Public Holidays:

Major national holidays include

• New Year's Day (January 1)
• Martin Luther King Day (Third Monday in January)
• President's Day (Third Monday in February)
• Memorial Day (Last Monday in May)
• Independence Day (July 4)
• Labor Day (First Monday in September)
• Columbus Day (Second Monday in October)
• Thanksgiving Day (Fourth Thursday in November)
• Christmas Eve and Christmas Day (December 24 and 25)
• New Year's Eve (December 31)

Climate:

One of Maui's prime attractions is the weather. Maui enjoys an average annual high of 80 degrees F. Even when the forecast calls for rain, chances are it will be a brief period and much of the day will be sunny.

Clothing:

A casual resort island, dress is generally informal on Maui and in Kapalua.

• Shorts and sandals are perfectly acceptable daytime attire for almost everywhere.
• Evenings can be around 65 degrees in the winter, so a jacket or sweater is suggested.
• For evening dining in The Banyan Tree, Resort Casual attire is recommended.
• Proper golf attire is required at the Bay Course and Plantation Course.
• Additional suggested items to pack: swimsuit, wide-brimmed hat, sunglasses, sunblock.

Visas:

A citizen of a foreign country wishing to enter the U.S. generally must first obtain a visa, either nonimmigrant visa for temporary stay or an immigrant visa for permanent residence. The type you must have is defined by immigration law and relates to the purpose of your travel.

Health Requirements:  N/A

Location

The Ritz-Carlton, Kapalua is situated in Kapalua Resort on the northwestern tip of the island of Maui, on 50 acres amidst a 23,000 acre pineapple plantation. The resort is 45 minutes from the Kahului Airport (OGG) and five minutes from the Kapalua Airport, which services inter-island flights only.

Taxis

Taxis are easily accessible at the OGG airport, just steps away from the baggage claim area. The rate for the ride is approximately $130 to $150 to The Ritz-Carlton, Kapalua. 

Shuttle

There is a complimentary shuttle to and from Kapalua Airport to The Ritz-Carlton, Kapalua.

Rental Cars

Car rentals may be arranged through the Hertz Rent-A-Car or the Resort Concierge for pick-up and drop-off at either Kahului Airport, Lahaina Town or at the hotel. Advance reservations are suggested by calling Hertz at (800) 654-3131.

Chauffeured Transportation

Limousine and private car transportation can be arranged by the Resort Concierge for a fee. Advance reservations are required by calling (808) 665-7089.

Parking

Valet Parking is $18 fee per day.  Self parking is complimentary. 

Room Rate and Tax Information

All room rates are per room, per night, based upon single or double occupancy.  Rates are subject to the Hawaii state taxes of 11.416%, which includes the Hawaii state general excise tax of 4.166%. All rates are subject to availability and may change without notice. Connecting bedrooms may be available for certain suites at the published rate, depending upon room category.

Resort Fee

The Resort has a daily resort free of $20 (including tax) per room which includes the following:

• High-speed Wireless internet access
• Local telephone calls, toll-free telephone access
• Preferred and discounted tee times and green fees
• Aloha Friday's festivities, cultural history tours, arts & crafts
• Self-parking
• Resort charging privileges at select shops and restaurants
• Resort shuttle services (Kapalua Resort & Kapalua Airport only)
• Access to tennis courts
• Coffee In-Room
• Resort fee is subject to change without notice

Cancellation Policy

Two night's room and tax will be taken seven days prior to arrival

Holiday Cancellation Policy

A full prepayment of the reservation will be charged 60-days prior to arrival. If cancellation is received within 60 days of arrival it will result in a forfeit of the entire length of stay.

Third Person Charge

The Resort has a $50 third person charge for guests of 18 years or older for all guest rooms and suites and a $50 third person charge for guests 13 and older on the Club level guest rooms and suites.