THE RITZ-CARLTON, LAKE TAHOE

13031 Ritz-Carlton Highlands Court, Truckee, California 96161 USA
Phone:  +1 (530) 562-3000   •  Map & Directions
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Frequently Asked Questions

Relax as you begin your journey to supreme restoration of the mind, body and soul with signature spa packages and treatments at The Ritz-Carlton, Lake Tahoe resort and spa. You may have questions about what to expect from our Lake Tahoe spa resort’s services and policies. For your convenience, we have compiled a list of the most commonly asked questions by guests who are planning a spa vacation or receiving any of our spa treatments. For information about our Lake Tahoe spa packages or treatment offerings, refer to our spa menu.


Spa Policies

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Is there a minimum age for treatments?

What is the cancellation policy?

What if I am late for my appointment?

What about payment for Spa services?

What about gratuities?


Health Questions

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What if I have special health considerations?

What if I am pregnant?


Prior to Arrival

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How can I make a reservation?

When should I arrive?

Should I shave before a treatment?

Should I wax, shave, laser or use the sauna or steam room before a body scrub or peel?

What should I wear during my treatment?

What about my jewelry and valuables?

Who can guide me in choosing my treatments?


Upon Arrival

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What about my comfort?


Spa Services

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Are Gift Certificates available from The Spa?