THE RITZ-CARLTON, NAPLES

280 Vanderbilt Beach Road, Naples, Florida 34108 U.S.A.
Phone:  +1 (239) 598-3300   •  Map & Directions
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Frequently Asked Questions


For your convenience, we have compiled answers to common questions you may find helpful in choosing the types of treatment that best meet your individual needs or desires.


Prior to Arrival

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Can I use the spa without booking a treatment?

When should I arrive?

What about my jewelry and valuables?

Should I shave before a treatment?

What if I have gender preferences?


Spa Policies

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What is the cancellation policy?

What about gratuities?

What about payment for spa services?

Is there a minimum age for treatments?

What if I am late for my appointment?

Can I access spa facilities or make an appointment if I’m not a guest of the hotel?


Spa services

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Are gift certificates available from The Spa?

Who can guide me in choosing my treatments


Upon Arrival

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What should I wear during my treatment?

What about my comfort?


Health Questions

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What if I am pregnant?

What if I have special health considerations?



The Ritz-Carlton Naples spa is open to local residents & guests for skincare and salon appointments only.

The spa facilities & lounges are for hotel guest & spa members only therefore local massage appointments are not available to any local resident or guest

Summer/Fall Hours: June 1 – December 25, 2014

Summer/Fall hours as follows:

Sunday – Thursday:
Locker Rooms: 7 a.m. – 6 p.m.

Appointment Hours for Spa and Salon: 10 a.m. .– 6 p.m.

Fitness Center: 6 a.m. – 6 p.m. with attendant and 24-hour access with key card

Friday and Saturday:
Locker Rooms: 7 a.m. – 7 p.m.

Appointment Hours for Spa and Salon: 10 a.m. – 7 p.m.

Fitness Center: 6 a.m. – 7 p.m. with attendant and 24-hour access with key card