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Contact us at
800-542-8680
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Contact us at
0800-444-3938
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0800 273 2811
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1230-020-0768
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01-800-912-2223 or 009-800-2413-3333
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00-800-2413-3333
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999-91-90-800-241-3333
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01-8000-195-300
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0800-51-790
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0800-1-00-2138
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0800-281-127 or 00-800-2413-3333
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800-00-995
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0800-77269 or 00-800-2413-3333
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00-800-2413-3333
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00-800-2413-3333
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Contact us from Cairo or outside Cairo at 0800 00 00148
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00-800-2413-3333
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0800-907203 or 00-800-2413-3333
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0800-181-2334 or 00-800-2413-3333
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0800-220-600
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00-800-2413-3333
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00-800-2413-3333
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00-800-2413-3333 (accessible via landline)
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Contact us at
013-800-2413-3333 (Barak), 014-800-2413-3333 (Bezeq), or 012-800-2413-3333 (Golden Lines)
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800-872-076 or 00-800-2413-3333
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632-9988
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00-800-2413-3333
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0426-801+800-432-5965 (Beirut), or 01-426801+800-432-5965 (Outside Beirut)
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00-800-2413-3333
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Contact us at
00-800-2413-3333
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Contact us at
00-800-2413-3333
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Contact us at
00-800-2413-3333
for reservations assistance.
Contact us at
00-800-2413-3333
for reservations assistance.
Contact us at
00-800-2413-3333
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00-800-2413-3333
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00800-97115
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810-800-2048-1044
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800-89-71-435
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09-800-2413-3333
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900-984-466 or 00-800-2413-3333
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0207-93120 or 00-800-2413-3333
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0800-553-986 or 00-800-2413-3333
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00800-4491-1137
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800-47-89
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0800-234-000 or 00-800-2413-3333
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Contact us at
1800-145-004 or 0011-800-2413-3333 (IDD access)
for reservations assistance.
400 830 0253 (accessible from Mainland China), or 800 962 349 (accessible from Hong Kong)
Contact us at
800 962 349
for reservations assistance.
Contact us at
1800 102 3800 (IDD access)
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Contact us at
001-803-606-277 (IDD access)
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Contact us at
0120-853-201, 0061-010-800-2413-3333 (IDC), 0041-010-800-2413-3333 (ITJ), 001-010-800-2413-3333 (KDD), or 0033-010-800-2413-3333 (NTT)
for reservations assistance.
Contact us at
001-800-2413-3333 (Korea Telecom), 002-800-2413-3333 (DACOM), or 008-800-2413-3333 (ONSE)
for reservations assistance.
Contact us at
00-800-2413-3333
for reservations assistance.
Contact us at
1800-806-219 or 00 800 2413 3333 (IDD access)
for reservations assistance.
Contact us at
0800-44-3030 or 00-800-2413-3333 (IDD access)
for reservations assistance.
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00-800-2413-3333
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Contact us at
800-6011-355 or 001-800-2413-3333 (IDD access)
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Contact us at
001-800-2413-3333
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Contact us at
00-801-651-841 (IDD access)
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The Ritz-Carlton Orlando, Grande Lakes Home
The Ritz-Carlton Home
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T
HE
R
ITZ-
C
ARLTON
O
RLANDO,
G
RANDE
L
AKES
4012 Central Florida Parkway, Orlando, Florida 32837 USA
Phone: +1 (407) 206-2400 •
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Spa
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Frequently Asked Questions
For your convenience, we have compiled answers to common questions you may find helpful in choosing the types of treatment that best meet your individual needs or desires.
Prior to Arrival
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What time shall I arrive?
To enhance your Spa experience, please arrive 30 minutes before your scheduled treatment. This will allow time to relax in the lounges, saunas, steam rooms and whirlpool.
Do I shave before my treatment?
Shaving is recommended but not necessary for men prior to a facial. If you choose to shave prior to your facial, please do so at least two hours before your appointment. Shaving is not recommended prior to body treatments or hair removal services.
What should I not bring to the Spa?
Lockers are available for clothing; however, it is recommended that you leave valuable items in the safe in your guest room or at home. Cell phones and pagers must be turned off while you are in the Spa.
Spa Services
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Do you have to be a certain age to enjoy spa treatments?
Spa Facility and Spa Pool use is for guests 18 years of age or older. Guests under 18 years of age are not eligible for body treatments and massages. Guests 16-17 years of age may have facials, with a parent or legal guardian present. Guests 15 years and under are eligible for manicures, pedicures, haircuts and hairstyling only.
A Spa Day Pass to access the Spa Facilities is required for guests without a Spa service: $30.00 for Resort Guests and $50.00 for Non-Resort Guests.
May I use the fitness center amenities without getting a spa treatment?
Fitness Center use is for guests 18 years of age or older. Guests 16-17 years of age have access with a parent or legal guardian, or an authorized consent form. Guests 15 years and under, including infants, are not permitted.
Are gift certificates available from the Spa?
You may purchase gift certificates for a specific dollar amount. Spa gift certificates can be used toward services or purchases at Tranquility, Spa boutique. Contact the Spa for additional information.
Upon Arrival
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What do I wear?
Most body treatments are enjoyed without clothing, however, please wear whatever is comfortable for you. Disposable underwear is available upon request. During all treatments, the body is fully draped, except for the area being worked on. Robes and slippers are provided in the men's and women's lounges before and after treatments.
What about my comfort?
Your Spa experience is your time, and you should delight in it to the fullest. If you experience discomfort due to room temperature, massage pressure, music volume or any other conditions, please tell your therapist immediately.
Health Questions
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What if I have special health concerns?
When making reservations, please notify the agent if you have high blood pressure, allergies, any physical ailments or disabilities, or if you are pregnant (there are a few services that should be avoided during pregnancy, specifically in the first trimester, but many that can be enjoyed).
Spa Policies
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What if I am late for my treatment?
Arriving late will simply limit the time of your treatment, thus lessening its effectiveness and your pleasure. Your treatment will end on time so the next guest will not be delayed. The full value of your treatment will be charged.
What if I need to cancel my scheduled appointment?
If you must reschedule or cancel your appointment, please notify the spa at least six hours in advance to avoid being charged the full service fee. Cancellations of packages or private parties require one week's notice. Groups are subject to a four-week cancellation policy. Please see the Group Coordinator for additional information.
Are gratuities included?
For your convenience, a 20% service charge will be added to each spa service received. The service charge is dispersed to the spa staff members who served you during your visit. Additional gratuities are at your discretion.
How do I pay?
A credit card number is required at the time reservations are made. All major credit cards and travelers checks are accepted. You may also charge spa services to your hotel bill or member account.
Spa Packages
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Spa Packages