THE RITZ-CARLTON GOLF AND SPA RESORT, ROSE HALL, JAMAICA

One Ritz-Carlton Drive, Rose Hall, St. James Jamaica, W.I.
Phone:  +(876) 953-2800   •  Map & Directions
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Frequently Asked Questions


From romantic Jamaican massages for two to an Apples and Paprika facial to exfoliate and revive, let The Ritz-Carlton, Jamaica spa treatments provide you with maximum relaxation and rejuvenation in the serene oasis of the Caribbean. For your convenience, we have compiled answers to common questions you may find helpful in selecting a treatment or preparing for your visit to our world-class spa.


Discover your personal sanctuary as you indulge in blissful spa treatments amidst the world-class luxury of The Ritz-Carlton and prepare to have all your worries melt away with each minute of your Jamaican massage or facial treatment.

Prior to Arrival

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Should I wear jewelry or take other valuables to the Spa?

Should I shave prior to having a facial?

When should I arrive for my treatment?

How do I make an appointment?

Upon Arrival

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When receiving a massage, should I wear clothing?

How will my comfort be ensured?

Spa Policies

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Is there a minimum age for the Spa?

Can I use my cell phone in the Spa?

What if I arrive late for my service?

What if I need to cancel my appointment?

Are gratuities included?

How can I pay for my services?

Health Questions

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I have a medical condition, can I still have treatments?

Spa Services

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Who can guide me in choosing my treatment?

Spa
8 a.m. to 7 p.m. daily

Salon
9 a.m. to 7 p.m. daily

Fitness Center
6 a.m. to 8 p.m. daily