THE RITZ-CARLTON, SAN JUAN

6961 Ave Gobernadores, Carolina, Puerto Rico 00979-7000 U.S.A.
Phone:  +1 (787) 253-1700   •  Map & Directions
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Frequently Asked Questions


For your convenience, we have compiled answers to common questions you may find helpful in choosing the types of treatment that best meet your individual needs or desires.


Spa Policies

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Are gift certificates available from the spa?

What are the hours of operation?


Spa Policies

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Is there a minimum age for treatments and use of the fitness center?

Can I use the steam rooms, co-ed sauna and whirlpool?

What if I am late for my appointment?

What is the cancellation policy?

What about payment for Spa services?

What about gratuities?


Prior to Arrival

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When should I book my spa appointment?

How can I make a reservation?

When should I arrive?

What about my jewelry and valuables?

Should I shave before a treatment?

Should I shower before my spa service?<


Upon Arrival

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What should I wear during my treatment?

What about my comfort?


Health Questions

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What if I have special health considerations?

What if I am pregnant?