THE RITZ-CARLTON, SAN JUAN

6961 Ave Gobernadores, Carolina, Puerto Rico 00979-7000 U.S.A.
Phone:  +1 (787) 253-1700   •  Map & Directions
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Frequently Asked Questions


For your convenience, we have compiled answers to common questions you may find helpful in choosing the types of treatment that best meet your individual needs or desires.

Prior to Arrival

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When should I book my spa appointment?

Whom should I contact to make a spa reservation?

What additional information will I need to provide?

Should I shave prior to my treatment?

Where can I keep my personal items?

Should I shower before my spa service?

Upon Arrival

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When should I arrive for my treatment?

What should I wear?

Spa Policies

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Are cell phones allowed in the spa?

How do I pay for my spa service?

Can I combine discounts and spa packages?

Is there a service charge?

Are Spa Gift Certificates available?

Are children allowed in the spa?

What if I need to change or cancel my appointment?