THE RITZ-CARLTON, SHENZHEN

116, Fuhua San Road, Futian District, Shenzhen, 518048 China
Phone:  +86 755 2222 2222   •  Map & Directions
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Frequently Asked Questions


For your convenience, we have compiled answers to common questions you may find helpful in choosing the types of treatment that best meet your individual needs or desires.


Spa Services

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Who can guide me in choosing my treatment?


Prior to Arrival

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Should I wear jewelry or take other valuables to the Spa?

Should I shave prior to having a facial?

When should I arrive for my treatment?

How do I make an appointment?


Spa Policies

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Is there a minimum age for the Spa?

Can I use my cell phone in the Spa?

What if I arrive late for my service?

What if I need to cancel my appointment?

Are gratuities included?

How can I pay for my services?


Upon Arrival

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When receiving a massage, should I wear clothing?

How will my comfort be ensured?


Health Questions

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I have a medical condition, can I still have treatments?