Frequently Asked Questions

Answers to Your Questions

Find the hotel rewards information you need, including how The Ritz-Carlton Rewards works, its benefits and more. For further assistance, please call 866-922-6882.

Introducing The Ritz-Carlton Rewards

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What is The Ritz-Carlton Rewards?
What is the advantage of joining?
How do I enroll?
Who are the participating partners?
What is the relationship with Marriott Rewards?
Can guests belong to both The Ritz-Carlton Rewards and Marriott Rewards?
What brands participate in The Ritz-Carlton Rewards?
How can I learn more about The Ritz-Carlton Rewards?

Member Benefits

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Will The Ritz-Carlton Rewards offer an Elite program? What are the Elite levels?
What are the Elite benefits?
Are there special rates or promotions for members?

Making a Reservation

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How do I earn points or miles for stays?
I have an existing reservation, as a new member of The Ritz-Carlton Rewards, can I add my account information to the reservation to earn points for the stay?
Can I make a reservation using a combination of cash and points?
How do I reserve a stay using a combination of cash and points?

Points Advance

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What is Points Advance?
When can a member use Points Advance?
What happens if a member doesn’t have enough points within 14 days of their arrival?
What if the guest arrives at the hotel without accumulating sufficient points within 14 days of my reservation?

Points Sharing

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What is Points Sharing?
When will Points Sharing be available?
Who can members share points with and what information is required?
How do members share points?
Is there a charge?

Redeem for Status

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To whom does this benefit apply?
Will a credit be applied for past redemption stays?
What do I need to do to ensure that the Elite night credit for a redemption stay beginning on or after November 1, 2015 is applied?
How many Elite night credits will members earn on redemption stays at participating Ritz-Carlton hotels?
What brands are participating in redemption stay Elite night credit?

Cash + Points

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Does the Cash + Points benefit exist today?
How is Cash + Points changing in 2016?
When will the NEW Cash + Points be available for booking?
Will the NEW Cash + Points be available for members of both The Ritz-Carlton Rewards® and Marriott Rewards®?
Will the NEW Cash + Points follow No Blackout Dates?
Will I earn Elite night credits with the NEW Cash + Points?
Will I earn points on the cash portion of the NEW Cash + Points?
Will the NEW Cash + Points count toward “Redeem 4 Nights, Get the 5th Night Free”?
Will the NEW Cash + Points amounts fluctuate?

How to Earn and Redeem

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How can members use their points?
How do members redeem points for a complimentary night stay?
How do I find out the number of points needed for a complimentary night stay?
Will The Ritz-Carlton Rewards offer No Blackout Dates?
I have an existing redemption reservation through Marriott Rewards and I have received the certificate. Do I need to order a new certificate?

Managing Your Account

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Where can members view their account information online?
How will members receive their account summary?
May I request a full accounting or folio of my hotel stay?
Can I access my hotel folio online?