Find the hotel rewards information you need, including how The Ritz-Carlton Rewards works, its benefits and more. For further assistance, please call 866-922-6882.
The Ritz-Carlton is consistently recognized as providing the finest personalized service. The Ritz-Carlton Rewards has been created to further the guest experience and is a truly distinctive luxury guest loyalty program that gives guests access to the extraordinary. With The Ritz-Carlton Rewards program, you have the opportunity to enjoy the very best of everything we have to offer as you accrue points or airlines miles with each stay at participating Ritz-Carlton properties. You can earn 10 pts or two airline miles for every U.S. dollar spent on your room rate. Points can be redeemed for complimentary hotel stays, exclusive partnership benefits or for travel with more than 20 airline programs around the world.
As a member of The Ritz-Carlton Rewards, you will have access to truly unique, memorable, and personal experiences that have been carefully designed to bring together some of the most exclusive names in luxury travel and retail. By joining, you will enjoy a variety of exclusive member benefits and access to special events. Members will be issued membership cards, receive member communications exclusively from The Ritz-Carlton Rewards, and receive personalized recognition during your stays at The Ritz-Carlton hotels.
There are four ways guests can join the program:
Enrollment in the program is complimentary.
The Ritz-Carlton Rewards will have luxury brand partnerships to be announced. In addition, through the partnership with Marriott Rewards, members of The Ritz-Carlton Rewards may earn airline miles on more than 20 airlines that participate in the Marriott Rewards program as well as the Marriott family of participating hotels worldwide.
The Ritz-Carlton Rewards partners with Marriott Rewards – the world’s leading hotel loyalty program – to offer Elite benefits, earning opportunities and redemption options at more than 3,300 participating Marriott hotels worldwide. The Ritz-Carlton Rewards members do not need to join Marriott Rewards to earn points with Marriott hotels – simply provide your Ritz-Carlton Rewards membership number at time of reservation.
No, guests cannot be members of both programs at the same time. However, guests can change membership from one program to the other by contacting Guest Services. Please note that members of The Ritz-Carlton Rewards do not need to join Marriott Rewards to earn points/miles and receive Elite benefits during their stays at the Marriott family of brands. Similarly, Marriott Rewards members will earn points/miles and receive Elite benefits during their stays at participating Ritz-Carlton hotels.
Members can earn and redeem points or air miles across participating Ritz-Carlton hotels. Additionally, through a partnership with Marriott Rewards, members can earn and redeem points at the Marriott family of participating hotels worldwide.
Please note that The Ritz-Carlton Residences and The Ritz-Carlton Clubs do not participate with The Ritz-Carlton Rewards at this time.
Guests can visit ritzcarltonrewards.com or contact The Ritz-Carlton Guest Services toll-free at 866-922-6882 for assistance in the US/Canada.
Yes, members earn elite status based on the number of personal night stays within a calendar year at The Ritz-Carlton and the Marriott family of participating hotels worldwide. The elite levels and renewal and achievement requirements are the same with The Ritz-Carlton Rewards and Marriott Rewards:
Yes. Special promotions from The Ritz-Carlton and its travel partners will be offered to members throughout the year. You may sign up to receive program announcements online at ritzcarltonrewards.com.
To earn points or miles for stays at The Ritz-Carlton, please provide your account number when you call Ritz-Carlton Reservations, contact your travel professional, or enter the number when making reservations online at ritzcarlton.com.
Yes. Call The Ritz-Carlton Rewards Guest Services at 866-922-6882 for assistance in the US/Canada.
Yes. As a member of The Ritz-Carlton Rewards, you may combine redemption nights and cash nights within a single reservation of two nights of more.Beginning in 2016, you will be able to combine points and cash for a single night stay or for multiple nights – starting with as few as 15,000 points for a single night.
To use this option, first, check “Use Rewards Points” in the reservations window. When the reservation form opens, select your room type/points for your stay. Then check the “Use cash and points” box. This will open a calendar for you to:
Member can book a redemption stay even if they don’t have enough points at the time of booking. Members need to earn or purchase any missing points at least 14 days prior to check-in.
Points Advance is available to members now. Members are able to make reservations via www.ritzcarlton.com and will be alerted of the need to accumulate points before their stay.
If a member does not accumulate enough points for the reservation seven days or more from the arrival date, the reservation will be canceled and the member must call 1-800-MARRIOTT or 1-800-952-2027 to re-book the reservation at the best available rate at that time.
The reservation would have been canceled so you the member would be arriving at the hotel without a reservation. The ability to stay at the hotel will be based on availability and the member would be required to pay that day’s rate for any available room.
Marriott Rewards and The Ritz-Carlton Rewards members can share points with friends and family. Marriott Rewards and The Ritz-Carlton Rewards members can send up to 50,000 points to or from their account each year.
Members can share points beginning October 12, 2015.
Members can share up to 50,000 points per year with any existing Marriott Rewards or The Ritz-Carlton Rewards member with an account in good standing. Members will need to have enough points and need to provide the account number and the first & last name of the account holder with whom they would be sharing points.
Members must contact Customer Care. Members must provide the account number and the first & last name of the account holder with whom they will be sharing your points. Provided they have not reached the maximum limit for the year the agent will transfer the points.
There is no charge for Gold and Platinum members. Silver and Basic members will be charged a flat $10 fee per transaction, regardless of the number of points shared.
Beginning November 1, 2015, Marriott Rewards and The Ritz-Carlton Rewards members will earn Elite night credit on redemption stays.
All members will receive Elite night credit for redemption stays at all participating hotels within the Marriott portfolio.
No, redemption stays beginning November 1, 2015 and moving forward will earn Elite night credit. No previous redemption stays will be credited.
Nothing! Our systems will automatically credit the Rewards account with one Elite night stay for each redemption room night utilized. This will show as Elite night credit in the member’s online account.
Members will earn one Elite night credit per redeemed night.
Participating brands include: JW Marriott®, Renaissance® Hotels, Autograph Collection® Hotels, Marriott Hotels®, Marriott Executive Apartments®, Gaylord Hotels®, and AC Hotels by Marriott®, EDITION®, Marriott Vacation Club®, Courtyard®, Residence Inn®, SpringHill Suites®, Fairfield Inn & Suites®, TownePlace Suites®, and Moxy Hotels® as well as Marriott Rewards’ exclusive luxury partner, The Ritz-Carlton. This benefit is not available at hotels that do not participate in the Marriott Rewards and The Ritz-Carlton Rewards Program.
Yes, members are currently able to combine cash and points for stays of two or more nights. Rewards will be changing Cash + Points in early 2016 to offer members more flexibility.
In early 2016, the NEW Cash + Points will give Rewards members the flexibility to use a mix of cash and points within a single night on redemption reservations.
The launch date will be announced soon, and the NEW Cash + Points will be available for booking in early 2016.
Yes, both The Ritz-Carlton Rewards and Marriott Rewards will offer the NEW Cash + Points. Participation will vary by hotel.
No, members will be able to redeem their points for the NEW Cash + Points at participating Ritz-Carlton hotels and Marriott brand hotels when available. Participation will vary by hotel.
Yes, you will earn one Elite night credit for every night redeemed and stayed using the NEW Cash + Points.
No, members will not earn points on the cash portion of the NEW Cash + Points.
No, the NEW Cash + Points will not count toward “Redeem 4 Nights, Get the 5th Night Free.”
No, the NEW Cash + Points amounts will remain the same within each hotel category. Please refer to the charts for further details.
Members can redeem points for exclusive rewards including complimentary stays at hotels worldwide, travel packages, cruises, air mileage, merchandise, and special events with our partners.
Members can book a redemption stay at The Ritz-Carlton by calling Ritz-Carlton Reservations. To redeem points for a stay at a Marriott hotel, members can call Marriott Reservations or book the reservation online at Marriott.com.
Guests can explore hotel reward options and view point requirements online at ritzcarltonrewards.com. The Ritz-Carlton properties are assigned a hotel tier which requires a specific amount of points for a complimentary night.
Yes. The Ritz-Carlton hotels will make standard rooms available for redemptions every day. Hotels may limit the number of standard rooms available for redemption on a limited number of days.
No. Certificates that have already been ordered will be honored for upcoming reservations, and must be presented upon check-in.
Members can go to ritzcarltonrewards.com to view their accounts and profile information, including future stays and past earnings.
Members can view their account and profile information online by going to ritzcarltonrewards.com. All stays at all participating Ritz-Carlton and the Marriott family of participating hotels worldwide will be shown on the member’s account summary.
Yes. As a Rewards member, once you subscribe to eFolio, your hotel folio will be automatically emailed to you following each stay.
Yes. Hotel folios for previous stays will appear in a member’s online account within 48 to 72 hours following checkout for hotel stays throughout the U.S. and Canada. To access, sign in and go to the Account Activity tab in My Account.
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