A large group was staying at the hotel on the Club Level. For many of these guests, this was their first visit to China. They were curious about Chinese culture, and seemed particularly intrigued by some of the food offerings in the Club Lounge. One morning, while eating breakfast, they kept commenting on the fried dumplings, asking questions like "How do you make Chinese dumplings" and "What's the filling inside these dumplings?"
The Guest Recognition manager answered the questions, but then came up with a unique idea to "wow" the guests. She thought it would be fun to organize a home-style dumpling class. The Club team could take the guests through the entire process step-by-step, from kneading the dough to preparing the filling and sautéing the dumplings to, of course, sampling them.
The Guest Recognition manager shared her idea with her team, and they immediately got to work to make it happen. She sent out an invitation to all of the guests. One day later, more than 10 guests confirmed to join the event. The Chinese kitchen also provided support by supplying the equipment and preparing the dumpling filling and dough.
On the day of the big event, the Club team set up a special cocktail reception for the guests with a presentation of wine, champagne, beer and soft drinks. Guests were walked through the process, and they all got to work making their own special dumplings. Other Ladies and Gentlemen stepped in to serve the guests, take photos and make the evening a success.
The guests had a fantastic time. One of them commented that it was not only a fun evening, but also a successful team builder for her group, "I'm very appreciative of what you did. It's amazing; it helped me to build my team - it's great!"