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Les Clefs d’Or is a society of Hotel Concierge whose aim as an organization is to facilitate the exchange of ideas between our members and to provide mutual assistance in order to better serve our valued guests. The golden keys worn by Concierge signify their membership in our organization and are granted exclusively to those who have not only consistently demonstrated an unsurpassed knowledge of their respective communities, but by those who demand excellence of themselves when meeting the needs of you, our guests.

The aim of Les Clefs d’Or is to help improve and maintain the quality of service provided by concierge staff in their hotels and to ensure that this little-known profession is given the recognition it deserves.  The association is at the disposal of its members for any help and guidance they may require.  It is the very solidarity of its members that gives Les Clefs d’Or great power on an international scale and allows its members to accomplish the impossible for their hotel guests: Service Through Friendship.

Melinda Wagner

Originally from Austria, Melinda has called Toronto home for the past 25 years. She loves everything this city has to offer year round and attends many festivals and events hosted in the city. As a member of Les Clefs d’Or, Melinda has built great relationships with many of Toronto’s top rated venues. Her greatest passion is taking on any challenge put forth and delivering the end result with a big smile.

To contact Melinda, please email

Hanna-Leena Sorri

Hanna was born and raised in Finland until 13, then relocated to the Netherlands and Belgium before moving to Canada in 1994 with her twin sister. Her fascination with hotels started with her grandfather in Helsinki. Since she was a little girl she had wanted to work in hotels.  After studying Hotel Management she started working in Toronto in hotels in 1999 and then found her passion in becoming a Les Clefs d’Or Concierge at The Ritz-Carlton, Toronto.

To contact Hanna, please email