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Les Clefs d’Or is a society of Hotel Concierge whose aim as an organization is to facilitate the exchange of ideas between our members and to provide mutual assistance in order to better serve our valued guests. The golden keys worn by Concierge signify their membership in our organization and are granted exclusively to those who have not only consistently demonstrated an unsurpassed knowledge of their respective communities, but by those who demand excellence of themselves when meeting the needs of you, our guests.

The aim of Les Clefs d’Or is to help improve and maintain the quality of service provided by concierge staff in their hotels and to ensure that this little-known profession is given the recognition it deserves.  The association is at the disposal of its members for any help and guidance they may require.  It is the very solidarity of its members that gives Les Clefs d’Or great power on an international scale and allows its members to accomplish the impossible for their hotel guests: Service Through Friendship.

Melinda Wagner

Originally from Austria, Melinda has called Toronto home for the past 25 years. She loves everything this city has to offer year round and attends many festivals and events hosted in the city. As a member of Les Clefs d’Or, Melinda has built great relationships with many of Toronto’s top rated venues. Her greatest passion is taking on any challenge put forth and delivering the end result with a big smile.

Melinda Recommends: Brave the Outdoors with skating at Nathan Phillips Square.

While skating you can enjoy the Cavalcade of Lights which illuminate our City Hall and don’t forget to take a selfie with our  famous TORONTO sign.

If you are really brave, try skating at Natrel Rink, located at Harbourfront Centre and experience the true Canadian outdoors. Every Saturday night you can cure the winter blues with the DJ Skate Nights from December 17 to February 18, from 8 p.m.-11 p.m. (FREE).

Take a Private Tour and head to Northern Ontario for some Dog Sledding. Enjoy Sledding through parks and terrain with a stop for a campfire, a hot Chilli lunch and some hot chocolate to end the day. 

To contact Melinda, please email

Hanna-Leena Sorri

Hanna was born and raised in Finland until 13, then relocated to the Netherlands and Belgium before moving to Canada in 1994 with her twin sister. Her fascination with hotels started with her grandfather in Helsinki. Since she was a little girl she had wanted to work in hotels.  After studying Hotel Management she started working in Toronto in hotels in 1999 and then found her passion in becoming a Les Clefs d’Or Concierge at The Ritz-Carlton, Toronto.

Hanna Recommends:

The Winter Village at Evergreen Brick Works:

Running until March 31, 2017, the Winter Village at Evergreen Brick Works features a new Street Food Market, camp fires and live music.  Easily accessible by car or with the complimentary shuttle from Broadview subway station.  In the heart of the Winter Village you can Sip on their rotating list of local craft beer, holiday favourites like mulled wine and eggnog, specialty seasonal cocktails, or you can always spike your drink for a 'winter warm up!'

Toronto Light Festival:

Set within the largest collection of Victorian industrial buildings, a brand new event called Toronto Light Festival will be taking place from the 27th of January to 19th of March at the Distillery District.  This event will highlight works from Canadian and International light artists and turns the District into a huge open air gallery lighting up the long winter nights

To contact Hanna, please email