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Les Clefs d’Or is a society of Hotel Concierge whose aim as an organization is to facilitate the exchange of ideas between our members and to provide mutual assistance in order to better serve our valued guests. The golden keys worn by Concierge signify their membership in our organization and are granted exclusively to those who have not only consistently demonstrated an unsurpassed knowledge of their respective communities, but by those who demand excellence of themselves when meeting the needs of you, our guests.

The aim of Les Clefs d’Or is to help improve and maintain the quality of service provided by concierge staff in their hotels and to ensure that this little-known profession is given the recognition it deserves.  The association is at the disposal of its members for any help and guidance they may require.  It is the very solidarity of its members that gives Les Clefs d’Or great power on an international scale and allows its members to accomplish the impossible for their hotel guests: Service Through Friendship.
 

To contact our Concierge Team, please email them at toronto.concierge@ritzcarlton.com.