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Les Clefs d’Or is a society of Hotel Concierge whose aim as an organization is to facilitate the exchange of ideas between our members and to provide mutual assistance in order to better serve our valued guests. The golden keys worn by Concierge signify their membership in our organization and are granted exclusively to those who have not only consistently demonstrated an unsurpassed knowledge of their respective communities, but by those who demand excellence of themselves when meeting the needs of you, our guests.

The aim of Les Clefs d’Or is to help improve and maintain the quality of service provided by concierge staff in their hotels and to ensure that this little-known profession is given the recognition it deserves.  The association is at the disposal of its members for any help and guidance they may require.  It is the very solidarity of its members that gives Les Clefs d’Or great power on an international scale and allows its members to accomplish the impossible for their hotel guests: Service Through Friendship.

Melinda Wagner

Originally from Austria, Melinda has called Toronto home for the past 25 years. She loves everything this city has to offer year round and attends many festivals and events hosted in the city. As a member of Les Clefs d’Or, Melinda has built great relationships with many of Toronto’s top rated venues. Her greatest passion is taking on any challenge put forth and delivering the end result with a big smile.

To contact Melinda, please email

Melinda Recommends:

Enjoy the beauty of Fall by seeing the leaves change colour. Toronto has many parks and ravines that show this display of colour beautifully. So take a stroll through High Park, located in the west end of the city and easily accessible by driving or public transportation. Another great place to enjoy this spectacle is in the Don Valley Ravine System. Long paths through forests and along river ways lead you to the Evergreen Brickworks where you can relax, have a bite to eat at Café Belong and enjoy the view.

This winter, a sure way to get into the Christmas Spirit is to visit the Toronto Christmas Market in the Distillery District which runs from November 16th to December 23rd. Take in Christmas light canopies,  a ride on the carousel, and to keep you warm, enjoy the many authentic German street-food vendors offering delicious treats and drinks. You can even take a picture in the life size gingerbread house or in front of one of the biggest real Christmas trees in the city for your next holiday card.

To really make this holiday season a special one, visit the One of Kind Christmas show. The most anticipated show of the year featuring over 800 vendors with crafts ranging from clothes, jewelry, ceramics and much more. If you want to surprise a loved one with a unique gift for any occasion, this is the place to shop. It runs from November 23rd to December 3rd.

Hanna-Leena Sorri

Hanna was born and raised in Finland until 13, then relocated to the Netherlands and Belgium before moving to Canada in 1994 with her twin sister. Her fascination with hotels started with her grandfather in Helsinki. Since she was a little girl she had wanted to work in hotels.  After studying Hotel Management she started working in Toronto in hotels in 1999 and then found her passion in becoming a Les Clefs d’Or Concierge at The Ritz-Carlton, Toronto.

To contact Hanna, please email

Hanna Recommends:

To see few different neighborhoods of the city and to enjoy a lovely afternoon,  I would recommend walking through the Financial District on Wellington Street towards the Old Town where you will see the recently rebuilt Berczy Park with a beautiful three tier fountain with 27 dog sculptures.  Your next stop should be the St. Lawrence Market featuring daily farmer’s market and antique market.  After browsing and of course tasting plenty a delicious foods I recommend walking another ten minutes to my favorite neighborhood The Distillery District.  Lovely pedestrian – only neighborhood of cobble stone streets.  Fantastic for local small galleries, good food and chocolate, shopping and of course people watching.