Public Relations Manager
The Ritz-Carlton, St. Thomas
6900 Great Bay
St. Thomas, VI 00802
Fax: 340-775-4277 Andrea.L.Bruce@ritzcarlton.com
Marco Ortlam to join team at luxury Virgin Islands resort
ST. THOMAS, U.S.V.I. – JULY 18, 2016 – The Ritz-Carlton, St. Thomas is pleased to announce the appointment of Mr. Marco Ortlam as the new general manager for the resort. With a passion for service excellence, Ortlam brings more than 22 years of hospitality experience to the luxury resort.
“I’m thrilled to join the incredible team in St. Thomas,” he said. “While the property and the destination are both beautiful, I’m most looking forward to working with the Ladies and Gentlemen, who are committed to providing world-class service and creating memorable experiences for our guests.”
Ortlam joins The Ritz-Carlton, St. Thomas from The Ritz-Carlton, Cancun, where he served as hotel manager and was an integral leader in seeing the resort receive numerous highly coveted accolades, including the 2016 Five Star Recommended Award from Forbes Travel Guide and AAA Five Diamond award, a recognition the resort has held for 20 consecutive years. He began with the company at The Ritz-Carlton, Buckhead as the director of restaurants in 2003. He has been a member of opening teams at numerous Ritz-Carlton hotels around the world, including The Ritz-Carlton, Denver; The Ritz-Carlton, Dove Mountain; The Ritz-Carlton, Almaty and The Ritz-Carlton, San Juan. In addition to his Ritz-Carlton experience, he has held leadership positions at a variety of other luxury hotel brands throughout the United States and in his native Europe.
Ortlam is from Germany and a graduate of Hotel and Catering Management College in Bavaria. He is relocating to St. Thomas with his wife and baby son.