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Taking the spa experience to new heights – 465 meters high to be precise - The Ritz-Carlton Spa is located on the hotel’s 116th floor and covers 860 sq m (9,257 sq ft), dominating Hong Kong skyline and re-defining the urban spa experience. The Spa features nine deluxe treatment rooms and two couples’ suites; complete with Relaxation Lounges with floor-to-ceiling windows that offer panoramic views of the city and Victoria Harbor.

What are the opening hours for Spa treatment?
Spa treatment - 9 a.m. to 11 p.m.

Is there a minimum age for treatments?
The minimum age requirement for access to the spa and fitness center is 18.

Where can I put my valuables?
Lockers are provided in both Ladies and Gentlemen changing rooms. However, we regret that any loss or damage of personal articles will not bear us liable hence keep all valuables locked in your room or spa locker during your visit.

How are the price quoted?

All prices are quoted in Hong Kong Dollars and exclusive of service charge. Please note that availability and pricing is subject to change or discontinuation at any time without prior notice.

What is the ideal time to come to the Spa?
We encouraged that you arrive 30 minutes at the spa reception prior to your first scheduled appointment. This will allow us to have a brief discussion with you about your treatment and gives you ample time to visit our spa facilities. Please understand that late arrivals will not receive an extension of scheduled treatments.

How do I make a reservation?
To schedule your preferred time and treatment, please speak with Spa Concierge for availability and provide valid credit card information and contact details to secure your reservation, In-house guests may press the Spa button on your room telephone or call (852) 22632040.

What if I need to cancel or reschedule the appointment?
Cancellation or rescheduling within 10 hours or a no show will incur a 100% charge. Valid credit card information is required at the time of booking.

Are there any Etiquette in Spa?
Our spa environment provides relaxation and tranquility. Please respect all Spa guests' right to privacy and serenity. Mobile phones and cameras are not permitted for use within the spa.

What if I have special health conditions?
Kindly advise us of any health conditions, allergies or injuries, which could affect our service when making your Spa reservation. Please consult your doctor prior to your visit at the Ritz-Carlton Spa. Heat and water facilities are not recommended for prenatal ladies.

What if I am pregnant?

At this special time your well-being is so important, feeling calm and relaxed benefits you as well as your baby. The Maternity Experience has been designed to help ease the aching muscles and make you feel completely relaxed and totally pampered.

Any amenities provided in the Spa?
Disposable undergarments, bathrobes, slippers and hair amenities are provided in pre-treatment lounges for ladies and gentlemen.

What are other facilities I can use in the Spa?
Relaxation lounges are provided for guests to relax and unwind before and after their treatments. Spa facilities are available for spa guests, featuring steam, saunas and experience showers.

Are there any Gift Certificate available?
Gift certificates are available - an ideal present for someone special. Please contact the Spa Concierge for details.

Are there any retail shop for me to buy the products I have used in the Spa?

Yes. We provide an extensive variety of skincare and body products for your spa regime at home.
 

Are there any Membership Privileges at Spa and Fitness Center?
The Ritz-Carlton Spa introduces Annual Wellness Memberships, a one-of-a-kind experience for guests and a place to escape for a local spa and away from the hustle and bustle of the city. For enquires and more details, please contact The Ritz-Carlton Spa on (852) 2263 2040 or email spareception.hk@ritzcarlton.com

Can I do any refund?
Products sold are not refundable or exchangeable.