How can I make a reservation? Reservations can be made by calling +36 1 429 5500 or by requesting service online.
Who can guide me in choosing my treatments? Our spa specialists are delighted to assist guests to plan the perfect spa experience, including the best order in which treatments can be enjoyed.
Do I need to be a hotel guest to have a spa treatment? Spa treatments may be booked by hotel guests or external guests. External guests booking treatments are welcome to enjoy an additional two hours of wellness facility usage.
What time shall I arrive? To enhance your experience, please arrive 30 to 45 minutes prior to your scheduled treatment. This will allow time to relax in the thermal suite and water feature areas.
Do I shave before my treatment? Shaving is recommended but not necessary for men prior to a facial. If you choose to shave prior to your facial, please do so at least two hours before your appointment.
What should I not bring to The Spa & Fitness Center? Lockers are available for clothing; however, it is recommended that you leave valuable items in the safe in your guest room or at home. Cell phones and pagers must be turned off while you are in the spa.
What should I wear during my treatment? Most body treatments are enjoyed without clothing, but please wear whatever is comfortable for you. During all treatments, the body is fully draped, except for the area being worked on. Robes and slippers are provided in the men’s and women’s locker rooms before treatments. For the use of the swimming pool, Jacuzzi and thermal suites bathing suits are required.
What about my comfort? Your experience at the spa is your time, and you should delight in it to the fullest. If you experience discomfort due to room temperature, massage pressure, music volume or any other conditions, please tell your therapist immediately.
What if I am late for my appointment? Arriving late will simply limit the time of your treatment, thus lessening its effectiveness and your pleasure. Your treatment will end on time so the next guest will not be delayed. The full value of your treatment will be charged.
What about payment for spa services? A credit card number is required at the time reservations are made. All major credit cards are accepted. You may also charge the spa services to your hotel bill.
What about gratuities? Gratuities are a matter of personal discretion and should reflect your satisfaction with our services.
What is the cancellation policy? If you must cancel your appointment please notify us 24 hours before your scheduled time to avoid being charged a cancellation or move fee.
What if I have special health considerations? When making reservations, please notify the agent if you have high blood pressure, allergies, any physical ailments or disabilities, or if you are pregnant (there are a few services that should be avoided during pregnancy, specifically in the first trimester, but many that can be enjoyed).
What if I am pregnant? While there are a few services that should be avoided during pregnancy, there are many beneficial treatments that can be enjoyed. Please notify our spa reservation agents if you are pregnant when you make your appointments so that they can offer guidance.