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SPA OPENING HOURS
Daily 9 a.m. – 9 p.m.

SCHEDULING AN APPOINTMENT
To schedule an appointment for your perfect treatment, please contact our ESPA reservations team who will be able to guide you to the right choice. To ensure your preferred time and service is available we recommend to book in advance. All spa treatments and packages will need to be guaranteed with a credit card.

ARRIVAL TIME

Please allow sufficient time before your treatment to complete a Spa Consultation Form. We recommend you arrive up to 1 hour in advance of your treatment so that you can change, relax and enjoy the spa facilities. Please be advised that late arrivals will result in a reduction of treatment time.

The spa will provide luxurious towels, robes and slippers and any amenities required for use during your spa visit.

SPA FACILITIES AND ACCESS
The following spa facilities are available at The Ritz Carlton Spa by ESPA - sauna, steam room, power showers, vitality pool and hot dipping pools, spa changing and relaxation areas.

Gym
A state-of-the-art gym equipped with the TechnoGym cardio vascular and strength machines and free weights area. Personal trainers are on hand to help you prepare for sporting events, specific goals or assistance with the creation of a life-changing fitness routine. The Gym is available to hotel guests and day spa guests.

Swimming Pool
The indoor Swimming Pool ajoins the Spa Café terrace area and is available to hotel guests and day spa guests.

Spa Café

Offering a lite fair of nutritional and healthy salads, sandwiches and beverages in beautiful forest surroundings.

POLICIES

CHILDREN'S POLICY

We are delighted to offer access to the spa facilities stated below for adults over the age of 16 years.
Available to all guests:

  • Indoor pool
  • Spa Terrace and Spa Café
  • Nail Salon

Available to adults over 16 years of age:

  • Spa treatment room, including suite room
  • Changing room
  • Gym
  • Heat Experience
  • Relaxing area 


CANCELLATION POLICY

A 50% charge of your total treatment value will be incurred for any treatment not cancelled at least 24 hours prior to your scheduled appointment time. Late arrival will shorten your treatment time.

SPA ETIQUETTE
Our spa environment is one of relaxation and tranquility. Please respect all spa guests’ right to privacy and serenity. In light of this, the spa is a mobile phone, Blackberry, pager, camera and smoke free zone.

HEALTH CONDITIONS
Kindly advise us of any health conditions, allergies or injuries which could affect your choice of treatment when making your spa reservation.

PREGNANCY

We have specially designed treatments for expectant women or nursing mothers. Please allow our spa team to guide you in selecting which treatments are most suitable during this special time.

HOMECARE
To continue your spa experience at home, most products are available at the ESPA reception.

VALUABLES

The Ritz-Carlton Spa by ESPA accepts no responsibility for loss of valuables and jewellery at any time on the spa premises.

LOST PROPERTY
All lost property found on the premises will be turned over to Hotel Loss Prevention.

PRICES
All prices are local currency and include consumption tax. 13% service charge is applicable.