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Discover the blend of modern chic with traditional Kazakh elements in The Ritz-Carlton, Almaty, where a collection of works by Kazakh artists highlights this dynamic culture.


Legend has it that the city of Almaty derives its name from the word, “apple,” for it is believed to be the ancestral home of the delicious fruit. Once a land filled with apples, today Almaty is a booming, cosmopolitan center filled with commerce, luxury hotels, and shopping, surrounded by the majestic Alatau Mountains. Soaring atop this unique city, on the top ten floors of Esentai Tower is The Ritz-Carlton, Almaty, where the culture of this ancient country flourishes with a modern twist. 

As one of the most thoughtfully designed luxury hotels in Kazakhstan, The Ritz-Carlton, Almaty employs the elements of design to subtly share with guests the intricacies of the Kazakh culture. Because a stay at The Ritz-Carlton, Almaty is about more than simply experiencing glamour, grandeur, and sheer indulgence. It is about enveloping oneself in an entirely new world. 

Let us welcome you back to our sophisticated five star hotel in Almaty Kazakhstan after a day spent skiing in the nearby mountains, or exploring our dynamic city. Unwind with cocktail in our chic  Sky Lounge  and survey the landscape from the highest point in all of Central Asia. Then retire to your spacious guest room, beautifully designed to blend traditional Kazakh motifs with modern design elements.

Guest Room Features & Amenities

  • Evening turndown service 
  • Marble-tiled baths with separate rainforest shower and dual sinks
  • Air conditioning
  • 24-hour in-room dining from our award-winning restaurants 
  • Fully stocked Honor Bar 
  • High quality linens and the Ritz-Carlton signature featherbeds 
  • Electronic fingertip panels for controlling lighting and curtains 
  • Lighted makeup mirror, hair dryer and scale 
  • Asprey bathroom amenities 
  • Lightweight bathrobes 
  • Wi Fi and wired high speed Internet Internet access 
  • Computer and fax hook-up and data port 
  • Multi-line telephones with voicemail and cordless telephones 
  • In-room safe with power outlet for laptops 
  • In-room coffee/tea presentation 
  • iPod station 
  • Complimentary morning newspaper 
  • Complimentary overnight shoeshine

Business Services

  • Copy service
  • Secretarial service
  • Network/Internet printing
  • Fee for each additional page of outgoing fax
  • Fee for first page of outgoing fax
  • Full business center, onsite
  • On-site business center is staffed
  • Fax service
  • Translator

Hotel Policies

Check-in/Check-out

  • Check-in: 3 p.m.
  • Check-out: Noon
  • Early check-in and Late check-out 50% of the room rate will be applicable, before noon full night charge will be applicable.
  • Late check-out till 6 p.m. 50% of the room rate will be applicable, after 6 p.m. full night charge will be applicable.
  • Cancellations at our hotel must be made 24 hours prior to the date of arrival
  • Pet Policy Small pets allowed (Please contact hotel for details and fees)
  • Extra bed charge is KZT 7812 per night
  • Advanced request for extra bed/baby cot is required with maximum of one extra bed/baby cot in the room.
  • Hotel parking is complimentary for our guests

VIP Airport Service

  • Individual escort of an airport clerk
  • Personal assistance with customs regulations and passport control procedures
  • Access to VIP lounge and VIP corridor on flight check-in

Accessibility

  • Main entrance
  • Registration desk
  • Accessible guest rooms have a 32 inch wide opening
  • Hotel has on site accessible self-parking
  • Route to accessible guest rooms is accessible
  • Restaurants and lounges
  • Meeting spaces
  • Pool entrances
  • Spa entrance
  • Fitness center entrance
  • Business center entrance
  • Pathway to registration desk
  • Service animals allowed for persons with disabilities
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