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As one of the most thoughtfully designed five-star hotels in Kazakhstan, The Ritz-Carlton, Almaty blends the enduring culture of an ancient Silk Road city with a modern elegance that complements the ethos of a dynamic urban center. Guests returning after a day spent skiing in the nearby mountains, or exploring the city's beautiful gardens will, quite literally, discover a truly unique perspective from the highest point in all of Central Asia.

Guest Room Features & Amenities

  • Evening turndown service 
  • Marble-tiled baths with separate rainforest shower and dual sinks
  • Air conditioning
  • 24-hour in-room dining from our award-winning restaurants 
  • Fully stocked Honor Bar 
  • High quality linens and the Ritz-Carlton signature featherbeds 
  • Electronic fingertip panels for controlling lighting and curtains 
  • Lighted makeup mirror, hair dryer and scale 
  • Asprey bathroom amenities 
  • Lightweight bathrobes 
  • Wi Fi and wired high speed Internet Internet access 
  • Computer and fax hook-up and data port 
  • Multi-line telephones with voicemail and cordless telephones 
  • In-room safe with power outlet for laptops 
  • In-room coffee/tea presentation 
  • iPod station 
  • Complimentary morning newspaper 
  • Complimentary overnight shoeshine

Business Services

  • Copy service
  • Secretarial service
  • Network/Internet printing
  • Fee for each additional page of outgoing fax
  • Fee for first page of outgoing fax
  • Full business center, onsite
  • On-site business center is staffed
  • Fax service
  • Translator

Hotel Policies


  • Check-in: 3 p.m.
  • Check-out: Noon


  • Free cancellation 24 hours before arrival otherwise 100% will be charged of the first night

Pet Policy

  • Small pets allowed are allowed for an additional fee (Please contact hotel for details)

Other Policies

  • Extra bed charge is KZT 10 000 +VAT per night
  • Advanced request for extra bed/crib is required (maximum of one extra bed/crib per room)
  • Hotel parking is complimentary for our guests

VIP Airport Service

  • Individual escort of an airport clerk
  • Personal assistance with customs regulations and passport control procedures
  • Access to VIP lounge and VIP corridor on flight check-in


  • Main entrance
  • Registration desk
  • Accessible guest rooms have a 32 inch wide opening
  • Hotel has on site accessible self-parking
  • Route to accessible guest rooms is accessible
  • Restaurants and lounges
  • Meeting spaces
  • Pool entrances
  • Spa entrance
  • Fitness center entrance
  • Business center entrance
  • Pathway to registration desk
  • Service animals allowed for persons with disabilities


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