TERMS AND CONDITIONS:
Find a lower rate and we’ll match it and give you a 25% savings, subject to the following terms and conditions:
1. The Best Rate Guarantee does not apply to The Ritz-Carlton Residences or partner hotels, including Ritz-Carlton, Montreal, The Ritz London, Hotel Ritz Madrid, and Bulgari Hotels and Resorts.
2. One reservation must be made through any Ritz-Carlton reservation channel (meaning our worldwide reservations centers, a Ritz-Carlton hotel or an official Ritz-Carlton web site) for a Ritz-Carlton hotel.
3. The guarantee does not apply to the following rate types:
- Rates that are not publicly available, such as negotiated corporate or group rates.
- Reduced rates offered only to members of groups or individuals who meet previously-specified criteria, including AAA members, seniors, government employees, or Rewards members.
- Package rates that include the room and other components such as travel, car rental, entertainment, and/or non-breakfast meals.
- Package or group add-on rates that extend the length of a stay.
- Rates negotiated for stays extending beyond 30 nights.
- Rates that are available on auction Web sites.
- Rates available on Web sites, such as Priceline and Hotwire, that do not disclose the hotel brand until the reservation is completed.
4. Pre-paid rates that involve a voucher or other form of pre-paid certificate (including electronic vouchers and certificates) for a hotel stay outside the United States and Canada.
5. The Ritz-Carlton rate reserved and the “Comparison Rate” must be found, and a completed claim form submitted, within 24 hours and must be for the same hotel, room type and reservation dates. The same cancellation and advance purchase policies, and other terms and conditions governing the rates must apply.
6. Ritz-Carlton will verify the Comparison Rate within 24 hours of receiving your claim and notify you of the results. Because the claim must be processed before check-in, you must submit your claim at least 24 hours prior to check-in.
7. When multiple rates for the same hotel, reservation dates, and room type are available through a Ritz-Carlton channel you must reserve the lowest rate to be eligible for the guarantee.
8. The Comparison Rate must be reservable by the general public and be verifiable by The Ritz-Carlton. If the Comparison Rate is offered through a Ritz-Carlton channel, you must reserve that rate to qualify for the guarantee. Ritz-Carlton will not charge a cancellation fee. If the Comparison Rate is reserved through a non-Ritz-Carlton channel, Ritz-Carlton is not responsible for any fees or other costs incurred due to cancellation of a reservation.
9. Rate comparison will be made net of any taxes, gratuities, or any other fees associated with the room rate, and the Comparison Rate must still be available at the time The Ritz-Carlton validates the claim. Rate disparities solely attributable to fluctuations and/or differences in currency exchange rates are excluded from the guarantee.
10. Comparison Rates applicable to only a portion of your entire scheduled stay will not be honored.
Void where prohibited by law. The Ritz-Carlton reserves the right to modify or cancel the guarantee at any time without prior notice.
Learn more and submit a claim.