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Find a lower hotel rate and we’ll match it and give you an extra 25% savings.

There are few guarantees in life. But our Look No Further® Best Rate Guarantee is one of the best. It assures that you’ll always get the best rate available when you reserve directly with The Ritz-Carlton. Here’s how it works:

• Reserve a Ritz-Carlton room using any direct Ritz-Carlton reservation channel (Ritzcarlton.com, The Ritz-Carlton Hotel Telephone Reservations, or directly at a hotel).

• If within 24 hours of making your reservation, you find a lower hotel rate for the same hotel, room type and reservation dates, and submit a qualified claim form, we’ll match the rate + give you an extra 25% savings on the room.


More reasons to reserve directly with The Ritz-Carlton

When reserving a hotel online you are entitled to the best, so we have created your hotel booking bill of rights. Rights you get – but only when you reserve directly with The Ritz-Carlton. The right to enjoy our Look No Further Best Rate Guarantee is just one of them.

Your other rights include:

• The right to pay when you stay, and not a moment before. Some restrictions may apply.
• The right to set personal preferences and make your stay more comfortable.
• The right to change your reservation with ease.
• The right to earn Ritz-Carlton Rewards® points when you stay.

PAY WHEN YOU STAY
Advance payment may be required for special event dates or discounted price points determined by individual properties. Consult rate rules for each hotel and each reservation for specific restrictions and rules.

SET PERSONAL PREFERENCES
At locations throughout the U.S. and Canada, we will attempt to honor your room/bed type preferences based on availability at the time of stay. Outside the U.S. and Canada, smoking/nonsmoking preferences are honored based on availability; exact bed sizes may vary.

FLEXIBILITY TO CHANGE YOUR MIND
Customers should consult rate rules for each reservation for specific restrictions. Cancellation charges apply if a reservation is cancelled after the deadline identified in the rate rules. For certain rates and rooms (for example, advance purchase rates), changes to the reservation may not be permitted once reserved. Applicable restrictions are communicated in the rate rules for each reservation.

EARN REWARDS POINTS
Rewards Members may earn and redeem points subject to the terms and conditions of the Rewards Program. See full Rewards Program terms and conditions here. Rooms reserved through third party online retailers, such as Expedia.com, Orbitz.com, Travelocity.com and Hotels.com, as well as operators of opaque reservations channels such as Priceline and Hotwire are not eligible for Points credit.

MOBILE CHECK-IN
Mobile check-in available at select participating Ritz-Carlton hotels.


TERMS AND CONDITIONS:


Find a lower rate and we’ll match it and give you a 25% savings, subject to the following terms and conditions:

1. The Best Rate Guarantee does not apply to The Ritz-Carlton Residences or partner hotels, including Ritz-Carlton, Montreal, The Ritz London, Hotel Ritz Madrid, and Bulgari Hotels and Resorts.

2. One reservation must be made through any Ritz-Carlton reservation channel (meaning our worldwide reservations centers, a Ritz-Carlton hotel or an official Ritz-Carlton web site) for a Ritz-Carlton hotel.

3. The guarantee does not apply to the following rate types:

  • Rates that are not publicly available, such as negotiated corporate or group rates.
  • Reduced rates offered only to members of groups or individuals who meet previously-specified criteria, including AAA members, seniors, government employees, or Rewards members.
  • Package rates that include the room and other components such as travel, car rental, entertainment, and/or non-breakfast meals.
  • Package or group add-on rates that extend the length of a stay.
  • Rates negotiated for stays extending beyond 30 nights.
  • Rates that are available on auction Web sites.
  • Rates available on Web sites, such as Priceline and Hotwire, that do not disclose the hotel brand until the reservation is completed.

4. Pre-paid rates that involve a voucher or other form of pre-paid certificate (including electronic vouchers and certificates) for a hotel stay outside the United States and Canada.

5. The Ritz-Carlton rate reserved and the “Comparison Rate” must be found, and a completed claim form submitted, within 24 hours and must be for the same hotel, room type and reservation dates. The same cancellation and advance purchase policies, and other terms and conditions governing the rates must apply.

6. Ritz-Carlton will verify the Comparison Rate within 24 hours of receiving your claim and notify you of the results. Because the claim must be processed before check-in, you must submit your claim at least 24 hours prior to check-in.

7. When multiple rates for the same hotel, reservation dates, and room type are available through a Ritz-Carlton channel you must reserve the lowest rate to be eligible for the guarantee.

8. The Comparison Rate must be reservable by the general public and be verifiable by The Ritz-Carlton. If the Comparison Rate is offered through a Ritz-Carlton channel, you must reserve that rate to qualify for the guarantee. Ritz-Carlton will not charge a cancellation fee. If the Comparison Rate is reserved through a non-Ritz-Carlton channel, Ritz-Carlton is not responsible for any fees or other costs incurred due to cancellation of a reservation.

9. Rate comparison will be made net of any taxes, gratuities, or any other fees associated with the room rate, and the Comparison Rate must still be available at the time The Ritz-Carlton validates the claim. Rate disparities solely attributable to fluctuations and/or differences in currency exchange rates are excluded from the guarantee.

10. Comparison Rates applicable to only a portion of your entire scheduled stay will not be honored.

Void where prohibited by law. The Ritz-Carlton reserves the right to modify or cancel the guarantee at any time without prior notice.

Learn more and submit a claim.