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Guest Services

We want to ensure that you enjoy your The Ritz-Carlton Rewards to its fullest as you access extraordinary experiences. Please find the information you need to reach us by email, phone, fax or regular mail on this page.

Should you prefer to reach us via phone:

US/Canada Toll-Free Number for Reservations: 800 952 2027
International Toll-Free Number for Reservations: +800 952 20270
US/Canada Guest Services Toll-Free Number: 866 922 6882

If you are unable to reach our guest services or reservations using the toll-free number above, please use the follow guest services numbers:

Asia-Pacific: 603 2688 8071
Australia: 61 2 8031 8492
Brazil: 57 55 110 221 39
China: 400 885 0881
Dubai: 353 21 493 9122
Germany: 49 69 3 8078 9538
Hong Kong: 800 908 443
Japan: 81 3 5405 1854
Latin America: 52 55 110 221 36
UK/Europe/Middle East: 44 20 3027 2893

Should you prefer to reach us via email:

Guest Services (General Information): ritzcarltonrewards@ritzcarlton.com
Missing Stay Requests: stay.add@ritzcarlton.com