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Guest Services

Should you prefer to reach us via phone:

US/Canada Toll-Free Number for Reservations: 800 952 2027
International Toll-Free Number for Reservations: +800 952 20270
US/Canada Guest Services Toll-Free Number: 866 922 6882

If you are unable to reach our guest services or reservations using the toll-free number above, please use the follow guest services numbers:

Asia-Pacific: 603 2688 8071
Australia: 61 2 8031 8492
Brazil: 57 55 110 221 39
China: 400 885 0881
Dubai: 353 21 493 9122
Germany: 49 69 3 8078 9538
Hong Kong: 800 908 443
Japan: 81 3 5405 1854
Latin America: 52 55 110 221 36
UK/Europe/Middle East: 44 20 3027 2893

Should you prefer to reach us via email:

Guest Services (General Information): ritzcarltonrewards@ritzcarlton.com
Missing Stay Requests: stay.add@ritzcarlton.com