A LETTER FROM ARNE SORENSON
We’re excited to announce that we’ve secured shareholder approval for Marriott International to join together with Starwood Hotels & Resorts—a significant milestone towards creating the world’s largest lodging company and strongest loyalty program in the industry. Since we announced our plans to merge with Starwood, you’ve raised questions about the impact of the merger on your membership and The Ritz-Carlton Rewards program. I want to take this opportunity to provide an update on where we stand.
Serving our valued guests has always been our priority, and your feedback is important to us as we collaborate with Starwood on the vision for our loyalty programs.
After we become one company, we expect to run parallel loyalty programs while we engage in the complicated work of integration. During this period, there is no change to how you manage your Ritz-Carlton Rewards account or book reservations, and you will maintain your existing member benefits for some time. In fact, we don’t anticipate launching a newly combined program until 2018.
The good news is that we have many possibilities ahead of us because The Ritz-Carlton and Starwood have great loyalty programs. We intend to draw upon the very best of both Ritz-Carlton Rewards and Starwood Preferred Guest® (SPG®) to provide even more value to our members.
Here are just a few of the future opportunities we’re excited about:
- Giving our members access to our collective portfolio of 5,500 hotels and resorts in more than 100 countries.
- Offering even more unique benefits to help members pursue their passions and greater opportunities for exclusive, once-in-a-lifetime experiences.
- Personalized and relevant service before, during and after the hotel stay.
In the meantime, we’re actively exploring ways to build bridges between the programs to further enhance your experience.
We remain committed to evolving our Ritz-Carlton Rewards member benefits. Our recent announcement of Rewards Member Rates is the latest way we’re showing our loyalty to our members. These new rates are exclusively designed to reward members with the lowest rates available across our portfolio when booking directly on ritzcarlton.com, our easy-to-use app, our call centers or through select corporate travel professionals.
We are grateful for your loyalty, and we are listening to you and taking your input into consideration. Our merger is on track to close midyear, and as we have more news to share, we’ll reach out to you. In the meantime, we will continue to provide you with the exceptional service and travel experience you have come to expect from us. You can find the latest updates here and via Twitter (@RCRewards), and as always, reach out to us through our hotels, at ritzcarlton.com, on The Ritz-Carlton app or via our call centers.
Thank you for your continued loyalty, and happy traveling!