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Perfectly perched along the aquamarine waters of the Caribbean, The Ritz-Carlton, Cancun occupies one of the finest beaches in Mexico. It is from this enviable vantage point that guests from our 5 star hotel in Cancun can experience the many charms of this tropical destination, all while enjoying the anticipatory service, luxury accommodations and carefully curated amenities that have come to make The Ritz-Carlton so distinctive.


Guest Room Features & Amenities 

  • All rooms feature private balconies or terraces with panoramic view of the Caribbean Sea
  • Plush, goose-down and non-allergenic comforters and pillows, sumptuous feather beds and luxurious 400-count Egyptian cotton sheets
  • Childproofed and wheelchair-accessible guest rooms available upon request
  • Spacious marble bathrooms with separate shower, bathtub and dual-sink vanities in our luxury resort
  • Plush terry or lightweight embroidered bathrobes
  • Twice-daily housekeeping attention with evening turndown service
  • On-demand video and viewing guide
  • High-speed, wireless Internet access
  • iPod docking station
  • In-room safe
  • Coffee and tea refreshment box with Nespresso personal gourmet coffee machines
  • Fully stocked refreshment cabinet
  • 24-hour in-room dining
  • All non-smoking guest rooms

Resort Features & Amenities

Our luxury resort in Cancun, Mexico has been consistently ranked among the finest hotels and resorts in the world and today it is proudly known as Mexico’s  most awarded resort.

Itzy Bitzy Baby Amenities

  • Special baby bath amenities 
  • Baby soaking tub 
  • Baby-proofed crib and changing table
  • Personalized sign for the day door 
  • Baby high chair
  • Baby bottle warmer & sterilizer

Available upon request for rooms with King size beds and suites only

Business Services

Business Center is open from 7 a.m. to 5 p.m. and it is located next to the ballroom area. The Center is available for printing boarding passes, copying and other administrative needs.

  • Copy service
  • Secretarial service
  • Network/Internet printing
  • Fee for each additional page of outgoing fax
  • Fee for first page of outgoing fax
  • Full-service business center
  • Full business center, onsite
  • On-site business center is staffed
  • Fax service
  • Translator

Acceptance of US Currency

Due to local regulations, the acceptance of U.S. dollars in cash is controlled when in Mexico. The maximum amount of U.S. currency accepted or exchanged on property is $1,500 USD per month, per room reservation. Payments with credit/debit cards, in Mexican pesos or most currencies are widely accepted.

Hotel Policies

Check-in: 3 p.m.
Check-Out: 12 p.m.

Pets are not accepted at the resort, unless they are certified service animals in support of persons with disabilities.

The Ritz-Carlton, Cancun is a non-smoking hotel, except for designated areas.


Valet parking only, $20 USD per night

Additional Guests
Please note that the maximum occupancy per guest room is two adults and two children under 18 years old.

Additional guests will be assessed as follows:

  • 4 to 11 years: $75 USD per person, per night on club level accommodations
  • 12 to 17 years: $100 USD per person, per night on club level accommodations
  • 18 years and older: $120 USD per person, per night on club level accommodations

Cancellation Policy

In the event you are unable to keep your reservation, please cancel at least 14 days prior to arrival to avoid a cancellation charge.

  • Pricing and policies are subject to change without notice
  • Special cancellation policies apply during the Festive Season and high demand periods throughout the year, including holidays


  • Main entrance
  • Registration desk
  • Route to accessible guest rooms is accessible
  • Restaurants and lounges
  • Meeting spaces
  • Pool entrances
  • Spa entrance
  • Fitness center entrance
  • Business center entrance
  • Pathway to registration desk
  • Service animals allowed for persons with disabilities


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