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Discover a resort in San Juan, Puerto Rico that awakens your senses as you fall under its enchanting spell. The Ritz-Carlton, San Juan envelops guests in a timeless Caribbean setting – perched on a two-mile stretch of a golden sandy beach. When not enjoying our luxury resort's adventurous local cuisine, afternoon rum flights, soothing spa and energetic casino, simply relax and take delight in the crashing ocean waves and gentle sea breezes. 

  • 416 well-appointed guest rooms; including one Ritz-Carlton Suite, six Executive Suites and four Garden View Suites
  • Five exceptional restaurants including BLT Steak and Il Mulino New York
  • 30,000 square-feet of conference and banquet facilities, including an 11,840 square-foot ballroom
  • 12,000 square-foot Caribbean spa with 11 treatment rooms, incorporating indigenous ingredients
  • Swimming pool overlooking the beach
  • A dazzling casino
  • A luxury resort location just 15 minutes away from the airport and the cosmopolitan culture and night life of Old San Juan

Guest Room Features & Amenities

  • Flat-screen LCD televisions featuring cable, main channels, sports channels and latest movies 
  • Sumptuous marble baths 
  • Gourmet in-room coffee and tea 
  • 400 thread count, 100% cotton Frette linens 
  • High-speed Internet access 
  • Goose down and non-allergenic foam pillows 
  • Plush lightweight bathrobes and generously sized terry bath towels 
  • Lighted make-up mirror, hair dryer and scale 
  • Business desk 
  • AM/FM clock radio with alarm and iPod dock 
  • Three telephones with dual phone lines and data port 
  • Fully stocked mini refreshment bars 
  • All of our San Juan Puerto Rico resort rooms are nonsmoking 
  • Double bedded rooms cannot fit a rollaway 
  • High-speed wireless Internet access

Property Features & Amenities

  • Oceanfront pool and soaking tub
  • Luxury resort Spa and Fitness Center 
  • Five dining experiences including BLT Steak and Il Mulino New York 
  • A dazzling casino 
  • Two oceanfront tennis courts 
  • Pool pavilions and beach cabanas are available for an extra cost 
  • Complete concierge services 
  • The Ritz-Carlton Signature Shop 
  • Overnight laundry service 
  • Twice-daily housekeeping service including nightly turndown 
  • Safe-deposit boxes on property 
  • 24-hour room service 
  • 24-hour valet parking 
  • Complimentary overnight shoeshine

Business Services

  • Copy service
  • Network/Internet printing
  • Fee for each additional page of outgoing fax
  • Fee for first page of outgoing fax
  • Post/parcel
  • Overnight delivery/pickup
  • Fax service
  • Full business center, onsite

Hotel Policies


  • Upon check-in, $150 per night will be pre-authorized to cover hotel incidental charges.

Resort Fee

  • In addition to the room rate, there is a 18 percent luxury resort fee charged per room, per night, which covers a variety of guest services including, but not limited to:
    • Use of our 24 hour Fitness Center
    • Selection of daily fitness classes (based on availability)
    • High-speed Internet access in all guest rooms
    • Wireless connections in public areas, at the pool and on the beach
    • Limited services at our 24 hour business center
    • Access to 800# calls 
    • Local phone calls in the San Juan Metropolitan Area 
    • Beach chairs, towels and umbrellas 
    • Use of the tennis courts 
    • In-room coffee and tea 
    • In-room bottled water
    • One complimentary 45 minute family photography session with an option to purchase images and one free print per session

Full Room & Tax Prepayment*

  • Full prepayment of your total estimated room, tax and resort fee charges will be charged at time of booking. All major credit cards and money orders, or checks forwarded directly to our luxury resort are accepted. The remaining balance will be paid directly at the hotel upon departure.

Check-In and Check-Out Time

  • Check-in time is after 4 p.m.
  • Check-out time is 11 a.m.
  • Should you require a late check-out from our Puerto Rico resort and a room is available, a half-day room rate will apply up to 3 p.m., and a full day rate will be applied for guests wishing to depart after that time.

Connecting/Adjoining Room Requests*

  • We cannot confirm requests for connecting or adjoining rooms; however, we will make every effort to meet your requests. Kindly note that special attention will be given to families with 2 or more rooms traveling with children under the age of 12.

Double/Double Bed Requests

  • Limited availability. Must be confirmed and guaranteed by Reservation Agent at time of booking, if available.
  • Double bedded rooms cannot fit a rollaway

Number of Guests Per Room

  • Rooms with king size beds comfortably accommodate two guests
  • Rooms with two full size beds comfortably accommodate four guests – two adults and two children under 12
  • Additional persons will be assessed $150 each, per evening, for Club Level rooms


  • Pets are not allowed at our resort in Puerto Rico.

Crib/Pack and Play

  • Crib or pack and play request are based upon availability.


  • Our spa and fitness center facilities are to be enjoyed by adults, 18 years and over; salon services are offered for younger guests.

  • Steam rooms, co-ed sauna and whirlpool facilities are to be enjoyed by guests that have booked a spa experience. The use of the facilities, without booking a treatment, are based upon availability and will have an additional cost of $40 per guest, per day.

Damage items/Lost articles

The hotel shall not be responsible for damage or loss of any merchandise or articles brought into our luxury resort or for any items left unattended.

*Applies during holidays and black-out periods

The Ritz-Carlton, San Juan Commitment to the Environmental Conservation

The Ritz-Carlton, San Juan, has been officially certified as a Green Hotel by the Puerto Rico Tourism Company (PRTC), the island’s government-owned corporation responsible for tourism regulations and green lodging sponsored programs dedicated to the Caribbean. The Ritz-Carlton, San Juan, is the first luxury hotel in Puerto Rico to receive the accolade. 

As the market’s leader in hotel accommodations and service provisions, our luxury hotel has incorporated a number of environmentally friendly practices including:

  • Energy-efficient lighting in all public areas and guestrooms 
  • Recycling options in guestrooms and throughout the hotel 
  • Utilizing local and natural products in all of the hotel’s food and beverage options 
  • High-efficiency plumbing fixtures and a low irrigation system 
  • Offering organic spa treatments and spa products 
  • Implementation of hotel’s Energy Action Conservation Team (R.E.A.C.T.) 
  • Linen and terry reuse program for the guestrooms 
  • Food composting 
  • Partnership with Jean-Michel Cousteau’s Ocean Futures Society, the hotel’s award winning environmentally focused Ritz Kids program 
  • Ensuring the guest experience reflects our commitment to environmental conservation while preserving the luxury experience
  • Protection of the Isla Verde Coral Reef Marine Reserve, situated directly across the hotel coastline


  • Main entrance
  • Registration desk
  • Accessible guest rooms have a 32 inch wide opening
  • Hotel has on site accessible self-parking
  • Route to accessible guest rooms is accessible
  • Restaurants and lounges
  • Meeting spaces
  • Pool entrances
  • Spa entrance
  • Fitness center entrance
  • Business center entrance
  • Self-operating lifts or sloped entry
  • Pathway to registration desk
  • Service animals allowed for persons with disabilities

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