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The Ritz-Carlton stands ready to create unforgettable moments from some of the world's most treasured destinations. Every day, every guest, is our chance to create a lasting memory.  What will you remember?

Flying Over Bangalore

The Ritz-Carlton, Bangalore

A young girl loved to fly her kite high in the sky over her home in Bangalore. She’d dream that she herself was flying over the city and countryside, watching the colorful festivals from far overhead. Years later, she visited The Ritz-Carlton, Bangalore, with her family, excited to share some of her favorite experiences with her young son—in particular the joy of flying kites. This sparked inspiration for the Ladies and Gentlemen, and they began planning a thoughtful recreation of the guest’s memories. A private invitation for kite flying from the hotel rooftop soon followed, and the family spent the rest of the day with kites and emotions soaring high above the city.


The Ritz-Carlton, Almaty

One of the most special holidays for the Kazakh people is New Year, which has been celebrated since the mid-19th Century. Traditionally beginning on the night of December 31st, residents mark the end of the current year by fondly recalling its most memorable moments all the way up until midnight.  It was just as the hours of the old year were counting down when the Front Desk agent at The Ritz-Carlton, Almaty received a call from an anxious guest wanting to purchase something special for her mother, who was also in Kazakhstan at the time.  


The Ritz-Carlton, Vienna

At The Ritz-Carlton, Vienna, one of our Ladies gave the season of giving a delightful new twist. A guest mentioned that she loved Christmas trees and in fact, she had taken photos of forty different trees in this year alone. Hearing this, our Lady wrote to all Ritz-Carlton hotels around the world, asking them to send her photos of their Christmas trees. When the guest returned for her annual Holiday visit, she was stunned and overcome with emotion upon discovering a global collection of Christmas trees decorating her room.


The Ritz-Carlton, Bachelor Gulch

On Christmas Eve at The Ritz-Carlton, Bachelor Gulch, a young guest left goldfish crackers in the snow for Santa’s reindeer. After hearing this, the Concierge set out in the dark to find the goldfish and with the help of a snow cat’s floodlights, collected every last one. On Christmas morning, the boy raced downstairs to see if the reindeer had eaten his snack. He was beyond amazed when he discovered hoof prints and crumbs magically left in the snow.


The Ritz-Carlton, Key Biscayne, Miami

An expectant guest while relaxing at The Ritz-Carlton spa in Key Biscayne, received a phone call from her doctor informing her about the gender of the baby. Thrilled, she wanted to share the news with her husband. She asked a Lady if it was possible to arrange for something simple like a cupcake to be left in her room while her husband was away for an hour. Realizing this would be a truly special moment for the couple, the Lady wanted to do more. When the couple returned to their room, they were surprised to see “It’s a girl!” spelled out in pink rose petals across the bed. Not only was the soon-to-be father ecstatic, but the mother was also deeply touched by how the Lady went beyond her expectations to create something unique.


The Ritz-Carlton, Herzliya

Prior to their arrival at The Ritz-Carlton, Herzliya, a family of three had some very specific dietary requests for one of their members. The Executive Chef offered to personally create a menu for this family, and the guests eagerly agreed to it. Once the guests arrived, the chef came to welcome them and introduce himself, only to find that the special dietary request was for the family’s beloved dog. The chef jumped into action to treat this very special guest with extra care throughout the family’s holiday and, at the end of the stay, presented the furry guest with a takeaway box of biscuits.


The Ritz-Carlton, Wolfsburg

A father and son duo were on an epic journey from Berlin to Paris via bicycle. When they rode up to the Ritz-Carlton, Wolfsburg, they were greeted with a custom-made finish line to cross and an assortment of ice-cold drinks, towels and refreshments. Our Ladies and Gentlemen had also put together a package of bike-accessible sights coinciding with their route to Paris, along with lunch boxes for the next leg of their trip, and two personalized t-shirts specially made for their journey.


The Ritz-Carlton, Grand Cayman

One of our Gentlemen at The Ritz-Carlton, Grand Cayman noticed that a guest was checking out on her birthday. To make the guest’s day truly memorable, our Gentleman enlisted the help of one his more artistically-inclined colleagues. Despite only having one day to pull off the surprise, the pair was able to not only create a special birthday cake, but also a hand-painted portrait that captured the guest enjoying a beautiful view of the Caribbean. The guest described it as “one of the best vacations of her life”.


The Ritz-Carlton, Bahrain

A regular hotel guest and Moroccan native spotted a beautiful dress from her homeland in a magazine. When her villa supervisor caught wind of the guest’s interest in the dress, she searched for the dress in local stores but couldn’t find anything that came close. Instead, she had an esteemed tailor reproduce the garment exactly as it appeared in the magazine and surprised the guest with a gift-wrapped box in her room. The guest was ecstatic and expressed her gratitude over traditional Moroccan tea.


The Ritz-Carlton, Aruba

A young couple and their two children were visiting The Ritz-Carlton, Aruba on holiday when one of our Ladies noticed the family’s five-year-old daughter carrying a pail full of seashells on the beach—but looking disappointed. After approaching the girl, the Lady learned that she had been searching the beach for a starfish in her favorite color, pink, with no luck. Our determined Lady then made it her mission to ensure the young girl would find a pink starfish during her stay, and created a pirate map that would lead to the hoped-for treasure. The next day, the girl approached our Lady with a large smile on her face and a pink starfish in her hand, which she carried around with her for the remainder of her stay.


The Ritz-Carlton, Tokyo

Prior to her arrival, a guest at The Ritz-Carlton, Tokyo mentioned her excitement to see Japan’s famous cherry blossoms. Unfortunately, the cherry blossoms were no longer in bloom by the time she arrived in Tokyo. Undeterred, our Ladies and Gentlemen discovered that cherry blossoms were still flourishing in the northern part of the country. Upon arrival, the guest was delighted to receive a welcome card and a fresh cherry blossom branch delivered from the north.