For your convenience, we have compiled answers to common questions you may find helpful in choosing the types of treatment that best meet your individual needs or desires.
What should I wear during my treatment?
Most body treatments are enjoyed without clothing; however, please wear whatever makes you comfortable. During all treatments, the body is fully draped, except for the area being worked on. Before and after your treatment, robes and slippers are provided.
What about my comfort?
This is your time, and you should delight in the experience to the fullest. Whether it’s the room temperature, the amount of massage pressure or the volume of the music, please notify us of any discomforts or preferences. We request that cell phones and pagers be turned off in the spa.
What if I have special health considerations?
Please notify our spa reservation agent before booking your treatments if you have high blood pressure, allergies, any other physical ailments or disabilities, or if you are pregnant. If you have any concerns at all, please let us know. If at any time during your services you experience discomfort, please alert your therapist immediately.
What if I am pregnant?
While there are a few services that should be avoided during pregnancy, there are many beneficial treatments that can be enjoyed. Please notify our spa agents if you are pregnant when you make your appointments so that they can offer guidance.
Is there a minimum age for treatments?
Guests must be at least 16 years of age to experience a spa treatment. If under the age of 18, treatments will be performed by a therapist of the same gender as the guest. Salon services are available for all ages.
What if I am late for my appointment?
Arriving late will simply limit the time for your treatment, thus lessening its effectiveness and your pleasure. Your treatment will end on time so that the next guest will not be delayed. The full value of your treatment will be charged.
What is the cancellation policy?
We request that all guests using the spa extend a courteous 24-hour cancellation notice to change or cancel any appointment. If less than 24-hours notice is given, a full service charge will apply. A credit card number is required at the time you book your treatments. Groups require a 72-hour cancellation notice.
What about gratuities?
Gratuities are not included in the services and are completely up to the guest’s discretion. Standard gratuity for a satisfactory service is 18-20%.
What about payment for spa services?
We accept all major credit cards and traveler’s checks. You may also charge spa services to your hotel bill. For your convenience, payment is also accepted prior to your treatments, upon request.
Who can guide me in choosing my treatments?
Our spa reservation agents can help you plan the perfect spa experience, including the best order for your treatments.
Are Gift Certificates available from The Spa?
You may purchase gift certificates for a specific dollar amount or for particular services.
When should I arrive?
For your enhanced comfort and relaxation, we suggest that you arrive 15-30 minutes before your scheduled treatment. This will allow you relax in our lounge and eucalyptus steam rooms.
What about my jewelry and valuables?
If you are staying in the hotel, please leave valuable items in the safe in your guestroom. Otherwise, silver jewelry boxes are located inside of lockers for your personal items in the spa.
Should I shave before a treatment?
Shaving is not recommended prior to any body treatments or hair removal services. For men, shaving is recommended, but not necessary, prior to a facial. If you do choose to shave prior to your facial, be sure to do so at least six hours prior to your appointment.