Can I use a mobile phone or other electronic devices in the Spa?
To ensure that guests can enjoy the peaceful sanctuary of Al Hamra Spa, we respectfully request that all visitors keep noise to a minimum. Cellular phones and electronic devices are discouraged.
Can I smoke and consume alcohol at the spa?
Smoking and consumption of alcohol within the Spa is prohibited.
What happens if I need to cancel my spa booking?
A 24-hour cancellation notice is required to help us reschedule your appointment, subject to space availability. Any cancellation with less than 4 hours' notice will incur a 50% cancellation fee. Full charges will be imposed for a "no-show".
Can I ask for a refund?
Treatment packages and spa pre-payment are non-refundable, non-transferable or non-exchangeable.
How can I pay for my treatment?
We accept cash and all major credit cards. All prices are quoted in UAE Dirhams and include a 10% service charge and 5% Value Added Tax (VAT). Prices are subject to change without prior notice.
When does the spa open?
The Spa opens daily from 11 a.m. to 8 p.m.
Is it safe to go on a spa break if I am pregnant or have a special medical condition?
Guests who have high blood pressure, heart conditions, are pregnant, or have any other medical complications are advised to consult their doctors before signing up for any spa services. Kindly inform your spa therapist of any existing medical conditions.