Can I use a mobile phone or other electronic devices in the Spa?
To ensure that guests can enjoy the peaceful sanctuary of The Ritz-Carlton Spa, we respectfully request that all visitors keep noise to a minimum. Cellular phones and electronic devices are discouraged.
Can I smoke and consume alcohol at the spa?
Smoking and consumption of alcohol within the Spa is prohibited.
What happens if I need to cancel my spa booking?
A 24-hour cancellation notice is required to help us reschedule your appointment, subject to space availability. Any cancellation with less than 4 hours' notice will incur a 50% cancellation fee. Full charges will be imposed for a "no-show".
Can I ask for a refund?
Treatment packages and spa pre-payment are non-refundable, non-transferable or non-exchangeable.
How can I pay my treatment?
We accept cash and all major credit cards. All prices are quoted in UAE Dirhams and are subject to 10% Service Charge. Prices are subject to change without prior notice.
What about my jewelry and valuables?
A box for valuables is provided in the treatment pavilions and rooms, but we recommend that no jewelry be worn at the Spa. The management and staff accept no responsibility for the loss of money or valuables of any kind brought into the spa premises.