921 Canal Street, New Orleans, Louisiana 70112 USA
Phone:  +1 (504) 524-1331   •  Map & Directions

Frequently Asked Questions

Discover peaceful solitude at this world-class hotel spa.

For your convenience, we have compiled answers to common questions about our New Orleans hotel spa you may find helpful in choosing the types of treatment that best meet your individual needs or desires. Whatever your personal preference, our intimate hotel and spa will leave you feeling relaxed and rejuvenated.

Before scheduling your appointment, consider whether you want a male or female therapist, and we will strive to ensure your request is fulfilled. All massage and spa treatments are performed by licensed massage therapists to ensure your complete satisfaction with your service at our New Orleans spa hotel.

Prior to Arrival

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When shall I make reservations?

Should I shave?

What should I wear?

Upon Arrival

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When should I arrive?

Where should I put my belongings?

Health Questions

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What if I have special health considerations?

Spa Policies

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Is there a fee associated with using the Spa facilities without receiving services?

What about payment for spa services?

Are gift certificates available?

What about gratuities?

What is the cancellation policy?

Is there a minimum age?