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Club Level

The Ritz-Carlton Elevated Experience

Let us elevate your experience in exclusive ways.

  1. Direct Arrival of the Guest to the Room
  2. Complimentary 1 hour Pressing Service upon arrival
  3. Expertly served Tea or Coffee in my room anytime of the day
  4. Exclusive Afternoon Tea in the Club Lounge
  5. Guest recognition of all Club guests by name
  6. Drop-off Limousine services from 7am to10pm within Zhujiang New Town (first-come, first-served, subject to availability)
  7. Check out services at the Club lounge

Redefine the Luxury Experience

The Club Level features 58 guest rooms and suites that combine comprehensive, personalized service with exclusive amenities and unparalleled views. An exclusive lounge is available, and the Concierge staff can make travel arrangements, book theatre and restaurant reservations and plan local itineraries.

The non-smoking Club Lounge is the focus of quiet, refined activity and an additional amenity during your stay with us in Guangzhou.

An Elegant Blend of East & West

In addition to luxuriously appointed rooms and suites, The Club Lounge features five food and beverage presentations daily. Personal check-in and check-out service is available in the Club Lounge or in the comfort of your room. Business services are available, as well. 

The Ritz-Carlton Club Level skillfully weaves intimacy, comfort, exclusivity and personalized service into a magnificent tapestry of unforgettable luxury experiences.

A TASTE OF CANTON

Every Wednesday evening from 6:30 p.m. to 7 p.m., guests of the Club Lounge are invited to enjoy unique experiential events at the Club Lounge as a family together with other guests. Indulge in a journey featuring an array of cultural experiences ranging from Chinese tea appreciation, whisky-tastings to Cantonese cuisine classes.  

FOOD AND BEVERAGE BENEFITS

Guests of the Club Lounge will enjoy five complimentary culinary presentations throughout the Club Lounge operational hours from 6:30am till 10:30pm. Complimentary coffee and tea services are offered in the club lounge and anytime in your room, even can be serviced with guests’ private wake-up call.

On the Club Lounge at The Ritz-Carlton, Guangzhou, guests can enjoy a glass of wine and savour refined cuisine surrounded by 270-degree spectacular panoramic views of the Pearl River, the dazzling Canton Tower and its affluent surroundings. Guests can work or play while indulging an unparalleled luxurious experience in every possible way.

TRACING FAMILY ROOTS

A special family arrived at The Ritz-Carlton, Guangzhou one day. Through a conversation with them, Guest Relations and the Club Lounge Team learned that four among the elders were sisters and brothers. They are all overseas Chinese who have lived in different countries for decades. It had been several years since they last met, so this gathering was a hard-won family reunion. The reason why they chose to meet here is that they used to live in an old district of Guangzhou over 60 years ago. They miss the old times very much.

Guest Relations and the Club Lounge Team, touched by both their nostalgic story and their sibling affection, carefully put together an album of delicately made postcards with Guangzhou Memories themes – all about the old Guangzhou of their childhood but which is now gradually forgotten in today’s society. There were both descriptive images and introductory texts on the postcards. But as the characters were too tiny to read, the introductions on the cards were copied down by hand, and the English translation was also attached on the backs. They even prepared customized gifts for the guests’ grandchildren who came to China and were visiting Guangzhou for the first time.

Last but not least, they wrote a long fond farewell letter to the whole family and delicately wrapped gifts for them. Then they placed the gifts outside the door of the eldest guest to surprise the family.

The next morning, the guests were so happy and moved by the sincere service and genuine care. They truly had an enjoyable and memorable stay at The Ritz-Carlton, Guangzhou.