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FREQUENTLY ASKED QUESTIONS

 

When is the spa open?
Treatment times, the outdoor vitality pool, the steam room and the Spa Heat Experience Suite are open daily from 10 a.m. to 11 p.m.

Is there a minimum age for treatments?

The minimum age requirement for access and treatments in The Spa is 16.

Are there special guidelines?
Our Spa environment is one of relaxation and tranquillity. Please respect all Spa Guests’ right to privacy and serenity. In light of this the Spa is a mobile phone, pager and smoke-free zone.

The Steam Room, Vitality Pool and Lounging Deck are mixed therefore the use of swimwear is essential.

We would like to invite residential Hotel guests to arrive at the Spa wearing the robe and slippers provided in their room.

The Spa will provide abundant towels and amenities required for use during your visit.

What is the cancellation policy?
A 50% cancellation charge will be incurred for any treatment or Spa Retreat not cancelled at least 24 hours prior to appointment. Cancellation within 12 hours of treatment time will incur a 100% charge.

How are the prices quoted?
All prices are quoted in China Yuan Renminbi (RMB).

What if I have special health considerations?
Kindly advise us of any health conditions, allergies, recent medical or cosmetic procedures or injuries, which could affect your service when making your Spa reservation.

What if I am pregnant?

We have specially designed treatments for expectant and nursing mothers. Please allow our Spa team to guide you in selecting which treatments are most suitable for you during this special time.

How can I make a reservation?
To schedule an appointment for the perfect treatment, please speak with our specialist Spa reception team who will guide you to the right choice. To ensure your preferred time and treatment is available we do advise booking in advance.

When should I arrive?
You are encouraged to arrive 60 minutes prior to your treatment appointment in order to enjoy the exclusive spa facilities. Please be advised that late arrivals may result in a reduction of treatment time.

Are Gift Certificates available from the spa?
Gift vouchers are available for two-hour treatments, Day Spa Retreats and products, and are an ideal present for someone special. Gift vouchers are non-refundable and must be presented at time of treatment or purchase.

What are available in the treatments?

All treatments include the use of the Treatment Heat Experiences and Relaxation Lounges.

The Vitality Pool and Fitness Suite facilities are available for all residential Hotel guests and Day Spa Programme guests.
For non-residential guests, all treatments are also available with a minimum treatment booking time of two hours (Finishing Touches treatments are in addition to this). Bookings must be secured with a credit card.

How can I have a more private experience?
For the ultimate spa experience reserve one of our exclusive Spa Suites. Unwind, luxuriate and enjoy an hour of relaxation in your personal steam shower, private outdoor soaking bath and individual relaxation area prior to your treatment experience.

Our Spa Suites for One provide a serene, idyllic environment for total reflection and for the perfect escape our beautifully appointed Spa Suites for Two are the ultimate choice.

Any combination of treatment experience can be taken in the Private Suites with a minimum treatment time of two hours.

Please contact spa reception for guidance and assistance in creating your ideal Private Spa Experience.

What are the Treatment Heat Experience and Relaxation Area?
These areas are for enjoyment specifically with a treatment experience, The Heat Experience facilities and Relaxation Lounges are separate for female and male guests with a shared Tea Lounge and Courtyard. Each Heat Experience area consists of -
• Outdoor Brine Pool
• Steam Room
• Sauna Room
• Experience Shower
• Relaxation Lounge
• Mood Tea Lounge

What do the Steam Room, Sauna, Outdoor Brine, Vitality Pool and Lounging Deck provide?
The Steam Room provides a cleansing, relaxing experience for both female and male guests. The pleasantly warm therapeutic vitality pool with air and water massage zones is discreetly positioned within a shaded courtyard. These facilities can be enjoyed with or without a treatment experience.

What is the Fitness Suite?

The Fitness Suite consists of a state of the art Fitness Studio with the latest TechnoGym cardio-vascular, resistance equipment and free weights; the Chi Studio offering Yoga, Pilates, Meditation and Tai Chi classes, and a dedicated Kinesis Studio with the latest revolutionary Kinesis resistance training equipment.

Personal Training sessions are available on request

What is the Kinesis Studio?
The kinesis studio is designed to re establish the optimum balance between mind and body improving the quality of an individuals life –the mind guides the body in a tri dimensional space by focussing on the individual’s balance, flexibility and strength. Kinesis allows the individual to perform exercises that involve a specific group of muscles at a variable levels of difficulty , to train strength flexibility and balance training.

What is available for children?
The Ritz Kids Program is available to all children under the age of 16 years.

How can I continue my spa experience at home?
To continue your Spa experience at home, all ESPA products used in the treatments are available from the Spa Reception.