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How can I make a reservation?
Reservations can be made by calling +86 898 6683 6888 Ext. 1226 or by requesting a service via email rc.hakrz.spa@ritzcarlton.com. We encourage you to reserve treatments at least 48-hour in advance.

When should I arrive?
For your enhanced comfort and relaxation, we suggest that you arrive 30 minutes before your scheduled treatment. This will allow you to relax in our lounges, saunas and steam rooms.

Should I shave before a treatment?
Shaving is recommended but not necessary for men prior to a facial. If you do choose to shave prior to your facial treatment, be sure to do so at least 8 hours prior to your scheduled appointment. Shaving is not recommended prior to any body treatments.

Should I wax, shave, laser or use the sauna or steam room before a body scrub or peel?
To achieve the utmost satisfaction and comfort from your service, we ask that you wait at least 8 hours before and after the Spa service to wash, shave or use the sauna or steam room; and wait at least 24 hours before and after a laser treatment. In addition, we recommend that you limit your sun exposure before and after the facial or body peel treatment.

What should I wear during my treatment?
Most body treatments are enjoyed without clothing. However, please wear whatever is comfortable for you. During all treatments, the body is fully draped, except for the area being worked on. Robes and slippers are provided. Lockers are available for your personal items.

What about my jewelry and valuables?
If you are staying in the hotel, please leave valuable items in the safe in your guestroom. Otherwise, lockers are available for your personal items in the spa facility.

Who can guide me in choosing my treatments?
Our Spa reservation agent will help you plan the perfect Spa experience, including the best order in which to enjoy your treatments.