Is there a cancellation fee?
Cancellations and requests for rescheduling made less than 24 hours in advance are subject to a 50% charge.
Are room shoes required in the fitness studio?
Yes. For hygiene and safety reasons, neither outdoor shoes nor bare or stockinged feet are allowed in the studio.
Does the Onsen accept day visitors?
Non-staying guests who have reserved the Day Spa Treatment may use the Onsen. Otherwise, the facility is for staying guests only.
What are the Onsen operating hours?
Staying guests are welcome to use the facility between their check-in and check-out times. The facility is open from 5:30 a.m. to 11 p.m., with the exception of a daily two-hour cleaning period between noon and 2 p.m.
Are photographs allowed in the Onsen?
No. For the privacy and comfort of all guests, cellphones and cameras may not be used anywhere in the Onsen facility, including the dressing rooms. Social media posts are strictly prohibited.
Are infants and toddlers allowed in the Onsen baths?
Potty-trained children may use the baths; others may not.
May children in swim diapers use the Onsen?
Swim diapers are not allowed in the Onsen.
I’ve had a mastectomy. Can post-surgery bathing wear be worn in the Onsen?
Yes. Please bring your own bathing wear and feel free to use it.
Until what age can children of the opposite sex use the bath with a parent or caregiver?
Mixed bathing is allowed for children under the age of six.
Is there a minimum age requirement for unattended children?
Guests aged 16 and under must be accompanied by someone aged 20 or older.
I have a fashion tattoo. May I use the Onsen?
Tattoos are welcomed at The Ritz-Carlton, Nikko. Use of the facility by those affiliated with criminal groups is not.
Can my child accompany me into the treatment room?
To maintain a quiet environment for the enjoyment of all guests, we ask that you make other arrangements for your child or children when reserving a spa treatment.
I don’t have training wear with me. Can I rent it?
T-shirts, shorts, and room shoes may be rented at the reception desk for 660 yen per item. Socks are sold for 990 yen. Consumption tax is included in these prices.
Is there a minimum age requirement for using the fitness studio?
Guests aged 16 and up are welcome to use the facility.
Are personal trainers available?
Yes. Our spa receptionist would be pleased to assist in setting up a training session.
Do the guest rooms have hot-spring water too?
No, hot-spring water is featured only in our Onsen facility.
Do you have private Onsen baths for family use?
No, we do not. However, guests who have made a spa appointment have the option to reserve a connecting private open-air hot-spring.
What amenities are provided in the Onsen facility?
Bath and face towels, washcloths, hair dryers, facial hydrating toner, facial serum, hand-and-body lotion, facial soap, shampoo, conditioner, body soap, combs, toothbrushes, toothpaste, mouthwash, hair ties, shower caps, cotton puffs, cotton swabs, razors and shaving foam are provided.
Can I have a spa treatment if I’m pregnant?
We recommend facials and massage treatments for expectant guests. Body-oil treatments may be reserved after the first trimester when morning sickness has passed.