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How early do I need to arrive for my massage or treatment appointment?
Guests should arrive at least 10 minutes prior to scheduled appointment times.

What kind of clothing should I wear for my treatment?
Guests can change clothes in the spa locker room prior to spa treatments. Our hotel also allows guests travel between guest rooms and the spa wearing a bathrobe and slippers.

Is there any age restriction on spa services or facilities?
Yes. Guests under 16 years of age can use the indoor pool and spa area, accompanied by an adult. The gym is not available to guests under 16 years of age.

What is the cancellation policy?
Guests need to notify the spa of cancellation at least one day prior to appointment time. Otherwise, a hotel charge of 100% of the treatment price will apply.

Does the fitness center have rental items?
Yes. We can provide t-shirts, athletic pants, shoes and swimming wear for a fee of JPY 550 per item.