Destination Services

• Transportation organization
• Off-site activities and catered events
• Dedicated Meeting Services personnel to streamline communication and guarantee facility quality and consistency

Audio-Visual Services

• Full, state-of-the-art Audio/Visual capabilities
• Computers with the latest software applications
• High-speed Internet access
• LCD projectors & laser printers
• Television sets and VCR players

Other

• Teleconferencing
• Conference concierge
• Express check-in/departure
• 24-hour secretarial services (fax, photocopies, telex, courier)
• Airport shuttle service
• Express mail services
• Office Supplies
• Name tag & place card printing
• Internet access

Environmental Responsibility

Meetings and events at The Ritz-Carlton are carefully designed to create an unparalleled guest experience while protecting our natural resources. Together with our property-based Ritz-Carlton Environmental Action Conservation Teams (REACT) you and your attendees can support our efforts to reduce our environmental imprint and make a meaningful difference. Within our hotels, we reduce energy and water usage, offer a linen and terry reuse program, and utilize environmentally preferable cleaning products. Our meeting venues support a sustainable future by offering recycled paper products and pens, water service options, organic and local food, and sustainable seafood options.

Impact Experiences

A memorable and enriching stay can extend well beyond our hotels. That’s why The Ritz-Carlton proudly offers Impact Experiences, providing inspiring opportunities for our guests to contribute to the local community. Impact Experiences are compelling social and environmental impact activities where there is one constant – each program makes a lasting and authentic difference.

Impact Experiences offers on-property activities that can be incorporated into the conference agenda during lunch breaks, receptions, and coffee breaks, including:

• Partnering with the hotel’s culinary team to prepare the ingredients for a regionally adapted dish for donation to a local hunger relief organization;
• Assembling school supplies and art materials in backpacks for donation to students whose academic success is threatened by poverty;
• Collaborating in teams to assemble emergency preparedness kits for shipping to a disaster relief facility or community organization;
• Designing and creating greetings and birthday cards for children in a local pediatric healthcare facility or children’s organization.
• Impact Hour is a platform for leaders from The Ritz-Carlton Community Footprints partner organizations to showcase how they are successfully addressing social and environmental issues.

Additionally, Signature Impact Experiences invite our group guests to take part in an off-site volunteer activity, unique to the destination.

Creative Conservation

Get out of the conference room and discover Shenzhen’s natural beauty. Group guests can join the Mangrove Wetlands Conservation Foundation (MCF) in its efforts to preserve vital habitat by planting mangroves and clearing the invasive plants that threaten them. Participation in this crucial project helps protect the environment and makes the world a more beautiful and healthful place.

For the Birds

Experience the spectacular beauty of China’s diverse bird populations and help protect their most essential habitats. The Futian Mangrove Nature Reserve is a wetland spot that serves as a necessary “rest station” for migratory birds. Group guests can help build nests vital to the survival and preservation of the rare species that congregate here.

Please contact your meetings and special events professional for details on how Impact Experiences can be matched to your group.

Outside Catering Services

Delicious dining and tasty treats are catered by The Ritz-Carlton, Shenzhen to your door. Let us turn your garden into an award-winning kitchen. Let us offer haute cuisine to match your haute couture. Let us refresh your soul as well as your palate. Let us make your event so grand, the next one will have a waiting list.

Preparing for the Big Day

What is the preparation needed three months before the big day?

Invitations: Confirm text and design with the hotel printer.

What is the preparation needed two months before the big day?

Food: Schedule a date for food tasting.

What is the preparation needed one month before the big day?

• Mail invitations


• Confirm special dietary requirements of guests (vegetarian)


• Confirm Master of Ceremonies/Program Coordinator


• Meet with Catering Sales Manager and confirm:
• Attendance Numbers


• Menus


• Beverages


• Program and Music


• Table Layout


• Ballroom Layout


• Ballroom Decoration


• Billing Arrangement


• Prepare Seating Allocation

What is the preparation needed two weeks before the big day?

Confirm RSVP list.

What is the preparation needed one week before the big day?

Meet with the Catering Sales Manager to finalize:

• Attendance


• Table plan


• Program


• Last-Minute Requests

General Information

What do I need to know before contacting the hotel?

You should know the estimated number of guests, a date, and an approximate budget for your celebration. If possible, choose a few alternative dates in case your first choice is not available.

How far in advance should I reserve the date?

Labor Day holiday, National Day holiday, and weekends of May and October are the most popular dates and bookings can be made as early as one year in advance. Other dates are typically available with less notice. Contact the hotel for more information about available dates.

When do I need to tell the hotel how many guests will be attending my wedding?

The catering department must be notified of the exact number of guests at least 72 hours prior to the start of the wedding. This will be considered a guarantee, for which you will be charged even if fewer guests attend the wedding.

May I hold my ceremony and/or reception outside?

We offer a number of outside venues for weddings, including the private homes of wedding couples.

Do I need a wedding coordinator?

You are advised to have a wedding coordinator manage these tasks:

• Assist with etiquette and protocol for your ceremony.


• Create a timeline for your entire wedding day.


• Coordinate the wedding ceremony.


• Recommend special event professionals to provide floral arrangements, music, photography, and invitations.


• Act as a menu consultant for all food and beverage selections.


• Arrange and attend your menu tasting.


• Oversee the ceremony and reception.

What does The Ritz-Carlton provide for weddings and receptions?

The Ritz-Carlton provides all food and beverages, tables and chairs, table linens, silverware and glasses, a dance floor, and staging for your ceremony. The rental of a ceremony location includes chair set-up and staging as well as rehearsal time for the ceremony. This also includes an on-site Wedding Concierge to greet and assist your guests.

What other services or items can The Ritz-Carlton provide for my event?

The Ritz-Carlton can provide a wide range of specialty items to help you personalize your events such as Chiavari chairs, specialty linens, specialty base plates, and menu cards. We can also assist with welcome baskets, bridesmaid and groomsmen gifts, and a variety of other special amenities to help add that personal touch to your wedding.

How do I arrange for flowers?

We have florists to prepare table centerpieces based on the preferences of the wedding couple. We also work with our vendor to provide flowers along the aisles of the ballroom as well as those on the stage.