2600 Tiburón Drive, Naples, Florida 34109 U.S.A.
Phone:  +1 (239) 593-2000   •  Map & Directions

Frequently Asked Questions

For your convenience, we have compiled answers to common questions you may find helpful in choosing the types of treatment that best meet your individual needs or desires.

Prior to Arrival

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When should I arrive?

What should I wear during my treatment?

What about my jewelry and valuables?

Should I shave before a treatment?

Who can guide me in choosing my treatments?

Massage and Fitness Center Policies

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What is the cancellation policy?

What about gratuities?

Is there a minimum age for treatments?

What if I am late for my appointment?

What about payment for spa services?

Are gift certificates available from the spa?

Upon Arrival

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What about my comfort?

What if I have gender preferences?

Health Questions

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What if I am pregnant?

What if I have special health considerations?

Fitness Center
Open seven days a week
Staff available 7 a.m. to 7 p.m.
24-hour access with key card

Massage Services
Available seven days a week
9 a.m. to 6 p.m.