The Right Fit
A frantic guest approached the Concierge Desk in a panic as he realized he had only packed one of his dress shoes and he had a very important reception to attend that started in one hour.
Andrew McEvoy, the Front Office Manager at the Ritz-Carlton, Toronto overheard the guest's conversation with the Concierge and immediately stepped in to see if he could help in any way. He offered to possibly have the bellman run out to try to purchase a pair for the guest. This sounded like a great idea but the time was running out Andrew then remembered he had an extra pair of dress shoes in his office and asked the guest what size his feet were. It turned out that Andrew and the guest shared the same size of shoes and Andrew quickly went to retrieve his shoes for the guest. He had the guest try them on in the lobby and they were a perfect fit!
The guest made it to his reception with a nice pair of dress shoes and returned the shoes the next day with a handwritten note for Andrew. "Andrew, Special thanks.... For lending me these shoes in my moment of need. I recall my suitcase falling over while I was packing and one of my shoes fell out unnoticed. This saved me from some embarrassing moments tonight at our function! Many thanks to a great guy like you and what it says about you representing The Ritz-Carlton, Toronto."