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In The Ritz-Carlton, we address every employee as Ladies and Gentlemen, because they are in full, enthusiasm, and positive attitude to meet every day with their work and determine them to leave a story to tell representing of The Ritz-Carlton legendary service.

The “Heart of the House Tour” will reveal how, where, and what the Ladies and Gentlemen are doing each day to finally present the extraordinary legendary service to the guests. During the tour, we will guide you to visit the operating area including Human Resources Department, Culinary Department, Laundry Room, General Manager’s office etc. to explore how wonderful the hotel culture supports all The Ladies and Gentlemen to dedicate themselves to serve guests with ultimate standard.

Price: RMB100 net per person

Please make reservation 3 days in advance
For reservations, please call 022-5809-5196