Riyadh, KSA, 21 August 2017 – The Ritz-Carlton, Riyadh, has received a 2017 TripAdvisor® Certificate of Excellence. Now in its seventh year, the five-star hotel has been chosen as a top visitor choice for its excellent hospitality and services in Saudi Arabia’s capital. The palatial hotel has also received the same distinction for two of its restaurants: namely, Al Orjouan, an all-day diner and Hong, serving traditional Chinese cuisines.
Awarded on the basis of quality, quantity and recency of reviews submitted by travelers on TripAdvisor over a 12-month period, the Certificate of Excellence annually celebrates global hospitality businesses. To qualify, a business must maintain an overall TripAdvisor bubble rating of at least four out of five and a minimum number of reviews. The achievement celebrates Certificate of Excellence recipients include accommodations, restaurants and attractions located all over the world that have continually delivered a quality customer experience.
Heather Leisman, Vice President of Industry Marketing, TripAdvisor said: “TripAdvisor is excited to announce the recipients of the 2017 Certificate of Excellence, which celebrates hospitality businesses that have consistently received strong praise and ratings from travelers. This recognition allows us to publicly honor businesses that are actively engaging with customers and using feedback to help travelers identify and confidently book the right property at the right price.”
Commenting on the recognition, Gerrit Graef, General Manager, The Ritz-Carlton, Riyadh, said: “It is with great pride and honor to be distinguished with yet another Certificate of Excellence award by TripAdvisor. Recognizing not just our hotel but two of our restaurants are even more gratifying. We’d like to thank all of our guests who took the time to complete a review on TripAdvisor. As of June 2017, the hotel breaks the five-hundred mark of guests’ reviews and this won’t be possible without the significant effort of our valued customers to provide their experiences out of their stay at the hotel.”
Early this year, The Ritz-Carlton, Riyadh was also awarded a Traveler’s Choice Award, determining the property’s rank among the top 1% of hotels in the Kingdom of Saudi Arabia. Traveler’s Choice Awards are the highest accolade presented by TripAdvisor and in the 15th year of the awards, TripAdvisor has highlighted the world's top properties based on the millions of reviews and opinions collected in a single year from travelers around the globe. Winners were identified in the categories of Top Hotels, Luxury, Bargain, Small, Service, B&Bs and Inns, Romance and Family. The hallmarks of Travelers' Choice hotels winners are remarkable service, value and quality.
The Ritz-Carlton, Riyadh focuses on guest’s engagement while delivering exceptional hospitality service through sustained commitment to excellence.