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At The Ritz-Carlton, Bachelor Gulch our goal is to provide you with flawless service and complete relaxation at our luxurious Beaver Creek spa. As you prepare for your Colorado spa vacation, you may have questions about what to expect. For your convenience, we have compiled answers to common questions about our services and spa packages that you may find helpful in choosing the types of treatment that best meet your individual needs or desires.

When should I arrive?
For your enhanced comfort and relaxation, we suggest that you arrive 15-30 minutes before your scheduled treatment. 

What about my jewelry and valuables?
Lockers are available for personal items, however if you are a guest of the hotel, it is recommended that you leave valuable items in the safe in your guest room.

Should I shave before a treatment?
Shaving is recommended but not necessary for gentleman prior to your facial. If you choose to shave prior to your facial, please do so at least two hours before your appointment. Shaving is not recommended prior to body treatments or hair removal services.

What should I wear during my treatment?
During all treatments, the body is fully draped, except for the area being worked on. Robes and slippers are provided. All treatments can be enjoyed by both male & female guests, but the gender of your therapist will always be that of the guest.

What about my comfort?
Our spa environment is one of relaxation and tranquility, for this reason we request that all cell-phones and pagers in the spa be switched off. Your spa experience is your time, and you should delight in it to the fullest. If you experience discomfort due to room temperature, massage pressure, music volume or any other condition, please notify your therapist immediately.

Who has access to facilities?
Use of facilities is exclusively for guests of The Ritz-Carlton, Bachelor Gulch, Bachelor Gulch Club members and individuals who are enjoying a treatment on the day of their treatment. All individuals must be 18 years of age or older.

Is there a minimum age for treatments?
The Ritz-Carlton Bachelor Gulch Spa services and facilities are for guests 18 years of age or older.

What if I am late for my appointment?
To enhance your spa experience, please arrive 30 minutes before your scheduled treatment. This will allow you time to relax in the sauna and steam rooms. Arriving late will simply limit the time of your treatment, thus lessening its effectiveness and your pleasure. Your treatment will end on time so that the next guest will not be delayed. The full value of your treatment will be charged.

What is the cancellation policy?
If you must reschedule or cancel your appointment, please notify the spa 24 hours in advance to avoid being charged a service fee.

What about gratuities?
For your convenience a suggested 20% service charge, based on the full price of each treatment will be added to your bill.

What about payment for spa services?
All major credit cards are accepted. You may also charge services to your hotel bill. All prices are quoted in USD

What are the Spa hours of operation?
Daily, 8 a.m. – 8 p.m.
Fitness Centre: 24 Hours

What if I have special health considerations?
When making a reservation please notify the agent of any medical conditions, allergies, physical aliments or disabilities, and if you are pregnant. 

What if I am pregnant?
Select services may be enjoyed during pregnancy and only on women that are 13-36 weeks pregnant.