What should I do if I feel slightly unwell?
For the safety of our guests and employees, if you or a member of your household are experiencing any of the following symptoms (cough, fever, breathing issues, sore throat or headaches), we respectfully require you to postpone your appointment until you are fully recovered.
Who can help me choose the right treatment for me?
Our Spa Reception team will be delighted to curate your ideal wellness experience. Thoughtfully crafted Spa Journeys combine a selection of our signature treatments to deliver a truly restorative and personalized escape.
Should men shave before a facial?
Shaving is not recommended prior to body treatments to maximize results. For facial treatments, hair removal is also not recommended. If you are experiencing sunburn or any skin irritation, please inform your therapist. You should also advise us of any medical conditions, pregnancy, or allergies prior to treatment.
What should I do with my jewelry and valuables?
We recommend storing jewelry and valuables in your guest room safe. Lockers are available within the Spa, and secure safety deposit boxes can be arranged through Spa Reception.
What should I wear during my treatment?
To ensure complete privacy and comfort, disposable undergarments are available upon request for your convenience.